Jacqueline Lampkin
Royal Palm Beach,FL
Summary
Hospitable Staffing Coordinator with over 15 years of experience assembling medical records and maintaining files for future use. Excellent phone etiquette with the ability to remain calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns. Outgoing Admissions Coordinator with knowledge of HMO’s, Medicaid and Medicare. I have a number of years experience in the admissions coordination field. Friendly and hospitable with excellent written and verbal communication skills. Adept at providing facility tours, coordinating and executing the admissions process and coordinating marketing programs. Strong proficiency in customer service and public relations.
Overview
30
30
years of professional experience
Work History
Staffing Coordinator
Luxe of Jupiter
02.2023 - Current
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
Staffing Coordinator
Luxe of Wellington
09.2022 - 01.2023
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Supported HR functions such as benefits administration and employee relations, enhancing overall organizational efficiency.
- Collaborated with manager to determine department's short and long-term hiring needs.
Admissions Coordinator
Coral Bay Healthcare And Rehabilitation
09.2016 - 09.2022
- Assisted in patient admission process based on federal and state laws
- Completed preliminary paperwork for incoming and outgoing patients
- Confirmed all insurance benefits met standards of admissions as dictated by policy
- Performed basic clerical duties, including document filing, bookkeeping and faxing
Staffing Coordinator
Palm Gardens Center For Nursing & Rehabilitation
01.2005 - 09.2016
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
- Conducted salary survey research for both exempt and non-exempt positions
- Reviewed job applications to identify, vet and recommend optimal candidates
- Developed and facilitated all new-hire orientations
- Generated and updated complete and accurate employee files for nursing home group with over 80 employees
- Maintain and monitor adequate staffing for the facility
Admissions Coordinator
Coral Bay Healthcare And Rehabilitation
05.2000 - 01.2005
- Advised and educated patients regarding diet, hygiene and effective disease prevention methods
- Completed preliminary paperwork for incoming and outgoing patients
- Performed basic clerical duties, including document filing, bookkeeping and faxing
- Assisted in patient admission process based on federal and state laws
- Confirmed all insurance benefits met standards of admissions as dictated by policy
Unit Secretary
Coral Bay Healthcare And Rehabilitation
07.1998 - 04.2000
- Managed master calendar and scheduled appointments for patients and providers based on optimal patient loads and clinician availability
- Completed skilled administrative work to support all office staff and operational requirements
- Enhanced office efficiency by handling several callers per day
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Organized paperwork such as charts and reports for office and patient needs
- Maintained current and accurate medical records for patients
- Managed incoming calls and directed to appropriate department
- Facilitated lab orders and medication administration
- Offered departmental administrative support
- Handed client correspondence and tracked records to foster office efficiency
Certified Nursing Assistant
Coral Bay Healthcare And Rehabilitation
08.1994 - 07.1998
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Education
Certified Nursing Assistant
South Tech Academy
Boynton Beach, FL06.1994
High School Diploma -
St Elizabeth Technical High School
Jamaica05.1984
Skills
- Cultural awareness
- Process management
- Understanding of medical terminology
- Medical admissions process knowledge
- Good bedside manner
- Computer literacy
- Well-versed in insurance
- Life skills development
- Medicaid statutes and regulations
- Qualified daily living activity assistant
- Information collection
- One-on-one instruction
- Positive behavior modeling
- Patient and family advocacy
- Medicaid management information systems
- Strong presentation skills
- Managing deadlines
- Scheduling
- Clinical instruction
- Clerical writing
Timeline
Staffing Coordinator
Luxe of Jupiter
02.2023 - Current
Staffing Coordinator
Luxe of Wellington
09.2022 - 01.2023
Admissions Coordinator
Coral Bay Healthcare And Rehabilitation
09.2016 - 09.2022
Staffing Coordinator
Palm Gardens Center For Nursing & Rehabilitation
01.2005 - 09.2016
Admissions Coordinator
Coral Bay Healthcare And Rehabilitation
05.2000 - 01.2005
Unit Secretary
Coral Bay Healthcare And Rehabilitation
07.1998 - 04.2000
Certified Nursing Assistant
Coral Bay Healthcare And Rehabilitation
08.1994 - 07.1998
Certified Nursing Assistant
South Tech Academy
High School Diploma -
St Elizabeth Technical High School
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