Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Lara-Johnson

Jacqueline Lara-Johnson

Biloxi,MS

Summary

Operations professional with focus on streamlining processes and enhancing efficiency. Known for strong team collaboration and adaptability to changing needs. Reliable and results-driven with expertise in process improvement and resource management.

Overview

17
17
years of professional experience

Work History

Operations Associate

Climb Credit
07.2023 - Current
  • Provided exceptional customer support by addressing inquiries and resolving issues related to student loans promptly and professionally.
  • Managed bankruptcy notices, accelerations, and autopay/ACH quality assurance tasks to ensure compliance and operational efficiency.
  • Responsive and sensitive handling of inquiries of approximately 8-10 phone outgoing phone appointments daily, 35-55 live chat conversations daily, and over 100 -150 emails per day from borrowers and client services.
  • Daily use of Power BI, Excel, Google Suite, Slack, and Teams for data analysis, communication, and project management.
  • Communication with borrowers and partner schools on a daily basis.
  • Assisting with processing student applications and supporting underwriting.
  • Coordinated with cross-functional teams to ensure seamless execution of operational plans, enhancing overall project outcomes including legal, compliance, lending partnership, and data teams.
  • Supported project leads in achieving milestones through diligent tracking of timelines and deliverables.

Store Manager and Financial Accounts Coordinator

Ashley Furniture HomeStore
05.2021 - 12.2022
  • Coordinated meetings with Ashley furniture manufacturer representatives and mattress vendors to train the sales team on new products
  • Reconciled outstanding accounts with residential customers and business clients for large orders
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Hired and Coached 10-20 sales associates, focused on product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained open lines of communication with vendors, sharing pertinent information about store performance and requesting support when needed.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Processing financing applications, funding financed sales and managing related files

Commercial; Loan Officer Admin/Assistant

Southwest Capital Bank
04.2019 - 03.2020
    • Prepared commitment letters, loan closing documents, fee sheets
    • Prepared modification agreements and reviewed accuracy of both legal documentation and system of record
    • Conducted necessary due diligence for commercial loans, including: Ordering and reviewing appraisals and environmental reports, Corporate searches, Uniform Commercial Code filings, Tax and Title Inquiries
    • Ensured accurate details of loan files including: proper signature, legal descriptions, closing dates and other relevant data
    • Responsible for timely follow-up on post-closing items
    • Familiarity with construction loans and coordinating advance inspection requests and monitoring percentage complete
    • Uploading legal and credit file documentation to secure imaging systems and maintenance of accurate bank records
    • Created and implemented a new filing system and due diligence checklist for new loan administrators
    • Evaluated loan requests and documents to verify accuracy and completeness.
    • Maintained detailed records of all client interactions, ensuring proper documentation for audit purposes.
    • Demonstrated expertise in various types of commercial loans including SBA, construction, term, lines of credit, and equipment financing options available to businesses.
    • Collaborated with credit analysts to evaluate loan applications, ensuring accurate risk assessment.

Human Resources Assistant

Colorado Premium Foods
09.2016 - 03.2017
    • Translated professional working communication from Spanish to English, including voicemails and email correspondence from employees
    • Handling of sensitive mail and documents
    • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
    • Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
    • Responded to employee inquiries regarding benefits and other HR topics.
    • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized for 200+ employees.

Banking Center Manager II

Academy Bank N.A.
10.2013 - 09.2016
    • Voluntarily supported and managed 3 separate branches.
    • Implemented robust risk management procedures, minimizing potential losses and maintaining a secure banking environment.
    • Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
    • Resolved escalated customer issues promptly, demonstrating empathy and professionalism while reinforcing client trust in the bank''s capabilities.
    • Managed daily banking center activities, ensuring timely completion of transactions and adherence to compliance regulations.
    • Built and lead high-performance team focused on achieving sales and service goals, over 2000 account portfolio per branch.
    • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.

Assistant Store Manager

McDonald's Restaurant
08.2008 - 09.2013
  • Responsible for all product inventory, organizing and maintaining a profitable supply of all food, paper products, restaurant maintenance and equipment
  • Training over 40 employees in production safety and handling procedures.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Specifically assigned as head of kitchen department, in charge of handling food cost over waste.
  • Serve Safe certification and adherence to said training, and quality assurance of food and paper product.
  • Counting, cataloging, and reviewing all food and paper products inventory on daily, weekly, monthly, and yearly basis.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Manchester, NH
01.2021

Skills

  • Leadership
  • Reliability
  • Relationship building
  • Task prioritization
  • Verbal and written communication
  • Operations management
  • Database management
  • Multitasking
  • Issue researching and resolution
  • Proficient in Power BI, SFTP, Google Suite, Microsoft, focusing on Excel, SQL, and Zendesk
  • Adaptability and flexibility

Languages

Spanish
Professional Working

Timeline

Operations Associate

Climb Credit
07.2023 - Current

Store Manager and Financial Accounts Coordinator

Ashley Furniture HomeStore
05.2021 - 12.2022

Commercial; Loan Officer Admin/Assistant

Southwest Capital Bank
04.2019 - 03.2020

Human Resources Assistant

Colorado Premium Foods
09.2016 - 03.2017

Banking Center Manager II

Academy Bank N.A.
10.2013 - 09.2016

Assistant Store Manager

McDonald's Restaurant
08.2008 - 09.2013

Bachelor of Science - Business Administration

Southern New Hampshire University

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Jacqueline Lara-Johnson