Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jacqueline Larry

DeSoto,TX

Summary

Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in team management, collections, and recruitment. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

19
19
years of professional experience

Work History

Case Manager

Cardinal Health
08.2023 - 01.2025
  • Consulted with staff on resolution of complex service issues.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Managed caseloads effectively, ensuring timely documentation and reporting.
  • Advocated on behalf of clients to secure necessary services and support.
  • Assisted individuals with eligibility for available benefits.
  • Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
  • Coordinated support services and optimized communication between healthcare workers and patients.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Utilized case management software and databases for efficient information tracking.
  • Reviewed treatment plans against individual goals and healthcare standards.
  • Provided referrals to appropriate health care providers or other community resources.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Educated clients and their families about their rights and available community resources.

Talent Acquisition Specialist

Charles Schwab
03.2022 - 04.2023
  • Company Overview: Talent Acquisition
  • Manage job's full life cycle from opening to hiring with maximum efficiency, including establishing a contract
  • Organize phone and HR interviews in addition to coordinating interviews with local or abroad candidates and hiring managers
  • Actively engage in screening resumes for tech and non-tech positions, working closely with hiring managers
  • Build and maintain positive relationships with hiring manager, business leaders, and HR
  • Follow up often with the respective hiring managers and candidates to ensure completion of recruitment process on schedule
  • Perform duty of developing creative sourcing strategies, screening, and interviewing candidates
  • Use and maintain ATS/ CRM and create reports as needed
  • Expertly fulfilled high requirement volume for a variety of business units
  • Managed approximately requisitions monthly; 15-20 hire monthly., Respond to inquiries regarding claims with underpayments or non-payments
  • Talent Acquisition

Senior Recruiter

Genpact, LLC
01.2019 - 02.2022
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications
  • Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates
  • Created and maintained positive relationships with hiring managers and HR business partners
  • Explained job duties, compensation and benefits to potential candidates
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions
  • Advertised and promoted open positions using social media and digital marketing procedures
  • Attended career fairs and networking events to help fill openings and build candidate pipeline
  • Compiled data from personnel records and prepared reports on candidate performance and qualifications

Collections Specialist (Promoted)

GENPACT, LLC
08.2018 - 01.2019
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
  • Arranged for debt repayment and established repayment schedule based on customer finances
  • Processed payments over phone and set up recurring drafts
  • Received payment and posted to appropriate customer accounts
  • Recorded and updated customer personal accounts with accurate contact information
  • Reviewed accounts to determine payment plan compliance
  • Completed skip traces on customers failing respond to collection efforts
  • Met demands of busy collections group by performing high volume of daily calls

Customer Service Advocate

United Healthcare
Irving, USA
05.2017 - 07.2018
  • Handle incoming inquiries by identifying the topic and type
  • Educate clients about benefits of consumer driven healthcare topics or select the best benefit plan options
  • Contact care providers on behalf of customers to assist with appointment scheduling or connection with internal specialist for assistance
  • Adjustments
  • Research complex issues

Medical Claims Specialist II

Mednax
11.2015 - 05.2017
  • Reviewed claims for accuracy before submitting for billing
  • Stayed current on HIPAA regulations, benefits claim processing, medical terminology and other procedures
  • Accurately processed large volume of medical claims every shift
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements
  • Based payment or denials of medical claims upon well-established criteria for claims processing
  • Sent clinical request and missing information letters to obtain incomplete information
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
  • Assisted claimants, providers and clients with problems or questions regarding claims

Legal Resolution Specialist (Contract)

Parallon
04.2015 - 10.2015
  • Identify coding and billing problems from EOB and work in a timely manner
  • Work closely with patients/guarantors to secure payment on outstanding account balances
  • Negotiate settlements
  • Review injury reports via Texas/Oklahoma data base
  • Handle Workmen's Compensation claims
  • Educated disputants on laws, regulations and procedures applying to cases and potential legal roadblocks for proposed solutions
  • Determined extent of liability by reviewing evidence, laws and administrative or judicial precedents
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

Billing and Collections Account Manager

Innovative Medical Solutions Experts
Mansfield, USA
03.2013 - 03.2015
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies
  • Managed daily posting of payments to customer accounts
  • Developed and improved procedures for collection of past due amounts
  • Updated accounts with documentation of interactions and current information
  • Collaborated with legal resources and recovery teams to manage default issues
  • Researched, evaluated and resolved discrepancies and customer concerns
  • Reviewed credit records to evaluate customer histories
  • Verified details of transactions, funds received and total account balances
  • Conducted month-end balance sheet reviews and reconciled variances
  • Created and mailed current statements to customers
  • Researched and resolved billing and invoice problems
  • Suggested process improvements to secure prompt and regular receipts for organization

Front End Collector - Case Manager

Ace Cash Express
Irving, USA
07.2011 - 01.2013
  • Managed customer complaints and rectified issues to complete satisfaction
  • Managed cash flow of store, including cashier operations, bookkeeping and security
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Cultivated strong customer relations and developed effective customer service standards
  • Recorded and updated customer personal accounts with accurate contact information
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts
  • Arranged for debt repayment and established repayment schedule based on customer finances
  • Recorded information about customers' financial status and collections status efforts

District Sales Manager

Super Media, LLC
Irving, USA
01.2006 - 07.2011
  • Led, coached and developed employees to achieve sales goals
  • Supervised sales strategy, training, team structure and communication of regional sales program
  • Secured long-term accounts, managed sales presentations and provided recommendations to promote brand effectiveness and product benefits
  • Supported individual representative performance goals and division benchmarks to maximize sales performance
  • Evaluated competitor marketing campaigns to create pricing, direct mail and media advertising strategies
  • Serviced large accounts, working to expand business reach and leveraging network connections to penetrate new accounts

Education

High School Diploma -

St. Peter Academy

Certificate - Medical Coding and Billing

CCI Training Center
Arlington, TX

Certificate - Telecom Program

Edwin L Cox School of Business Southern Methodist University

Certificate - Mid Management Program

Richland College

Certificate - Telephony

Richland College

Certificate - Telecommunications Networking LANS

Richland College

Skills

  • HR Business Partnering/Management
  • Talent Acquisition & Management
  • Benefits Administration
  • Employee Orientation & Training
  • Information Confidentiality/Integrity
  • Recruitment/Onboarding Procedures
  • Behavioral Interviewing Techniques
  • Strategic Recruitment Planning
  • Cultural & Emotional Intelligence
  • Federal & State Employment Laws
  • Organizational Effectiveness
  • Staff Training & Development
  • Taleo
  • Avature
  • ICIMS
  • LinkedIn Recruiter
  • Boolean
  • Microsoft Office Suite
  • Networking and Partnership Development
  • Administration and Management
  • Monitoring Processes
  • Negotiation and Resolution
  • Connect source
  • Guardian

Accomplishments

  • Promoted from Collections Specialist to Senior Recruiter, in less than 12-months.
  • Recognized as District Sales Manager of the year for outstanding sales performance and team contributions for 2 consecutive years.

Timeline

Case Manager

Cardinal Health
08.2023 - 01.2025

Talent Acquisition Specialist

Charles Schwab
03.2022 - 04.2023

Senior Recruiter

Genpact, LLC
01.2019 - 02.2022

Collections Specialist (Promoted)

GENPACT, LLC
08.2018 - 01.2019

Customer Service Advocate

United Healthcare
05.2017 - 07.2018

Medical Claims Specialist II

Mednax
11.2015 - 05.2017

Legal Resolution Specialist (Contract)

Parallon
04.2015 - 10.2015

Billing and Collections Account Manager

Innovative Medical Solutions Experts
03.2013 - 03.2015

Front End Collector - Case Manager

Ace Cash Express
07.2011 - 01.2013

District Sales Manager

Super Media, LLC
01.2006 - 07.2011

High School Diploma -

St. Peter Academy

Certificate - Medical Coding and Billing

CCI Training Center

Certificate - Telecom Program

Edwin L Cox School of Business Southern Methodist University

Certificate - Mid Management Program

Richland College

Certificate - Telephony

Richland College

Certificate - Telecommunications Networking LANS

Richland College

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Jacqueline Larry