Jacqueline Tiscareno
Heber,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
8
8
years of professional experience
Work History
FRONT DESK AGENT
Grand Hyatt Deer Valley
Park City, United States Of America
10.2024 - Current
- Greeted guests with a warm, professional demeanor, ensuring a welcoming and personalized check-in and check-out experience.
- Managed reservations, room assignments, and guest requests using property management systems like Reserve, Opera, and Colleague Advantage.
- Handled guest inquiries and resolved issues promptly, maintaining high levels of guest satisfaction and loyalty.
- Coordinated with housekeeping and maintenance teams to ensure rooms met Grand Hyatt's luxury standards.
- Processed payments, balanced cash drawers, and maintained accurate billing records in compliance with hotel policies.
- Provided guests with information about local attractions, dining options, and hotel amenities to enhance their stay experience.
FITNESS ASSISTANT
Promontory Club
Park City, United States Of America
07.2024 - 10.2024
- Greeted members and guests upon arrival to the fitness center.
- Ensured all equipment was properly maintained and cleaned after each use by members or guests.
- Provided guidance to members regarding safe use of equipment and general facility rules.
- Responded promptly to member inquiries about services offered at the facility.
RESTAURANT HOSTESS
Promontory Club
Park City, United States Of America
07.2024 - 09.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
HOUSEKEEPING INSPECTOR
Waldorf Astoria Park City
Park City, United States Of America
06.2023 - 10.2023
- Inspected guest rooms to ensure cleanliness, safety standards, and compliance with hotel policy in a 160-room property.
- Coordinated closely with engineering staff to resolve any issues found during inspections.
- Responded to complaints from guests regarding cleanliness or service issues in a timely manner.
- Maintained accurate records of room status information such as check-in and check-out dates, special requests.
- Conducted daily inspections of all housekeeping staff work performance to ensure quality assurance.
FRONT DESK AGENT
Montage Deer Valley
Park City, United States Of America
05.2022 - 10.2022
- Ensure proper check-in and check-out procedures following the Hotel requirements and Forbes Five-Star and Five-Diamond standards.
- Escorting guests to their rooms, providing full information and services in the property while maintaining a professional relationship to them to enhance their overall experience.
- Coordinated with internal departments such as Housekeeping and Engineering to handle wide range of guest needs.
- Posted charges, updated accounts and issued bills to departing guests.
- Handle guest complaints effectively and providing proper follow up to accomplish the service recovery.
HOUSEKEEPING FLOOR SUPERVISOR
Montage Deer Valley
Park City, United States Of America
01.2022 - 05.2022
- Assist in the inspection of assigned areas and learn how to provide feedback to associates on the cleanliness and maintenance of those areas against standards.
- When involved in guest room inspections and corrections need to be made, assist management in ensuring the prompt return of clean rooms to reception for incoming guests.
- Shadow management and learn how to provide supervision, coaching and training to room and public area attendants.
HOUSEKEEPING OFFICE COORDINATOR
Montage Deer Valley
Park City, United States Of America
10.2021 - 01.2022
- Assist in the creation of task lists.
- Take guest requests, assign requests and ensure they are fulfilled in a timely manner.
- Ensure housekeepers are completing their rooms in a timely manner and reassign workload as needed through the day.
- Knowledgeable of hotel housekeeping operations.
- Communicate effectively with Guest Reception and Engineering.
- Proficient in the use of Opera and Alice.
INTERPRETER
Bilingual LS
Lima, Peru
05.2021 - 09.2021
- Interpreted conference calls and other workplace communications in real-time.
- Delivered real-time, accurate oral translations from English to Spanish and interpretations for clients.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
FRONT DESK AGENT
Hilton Lima Miraflores
Lima, Peru
10.2018 - 11.2019
- Accountable for all front desk duties including check ins and check outs of up 80 guests per shift at a 207-room property.
- Empowered to solve guest complaints and offer breakfast, lounge access or upgrades as compensation depending on the severity of the issue.
- Handle all pre departure billing charges as well as third party credit card charges for incoming reservations.
- In charge of processing up-sell commission for all the other front desk agents.
- Create PM accounts and program routing in Opera for incoming and in-house groups always abiding to instructions on BEOs or sales memos.
- Set up all airline crew check ins, print welcome letters and update guest profiles.
- Arrange for housekeeping to walk departure rooms that have not paid for late departure after check out time.
- Assign rooms for sales site inspections as well as for any new arrival reservations.
GUEST SERVICE COORDINATOR
Hilton Lima Miraflores
Lima, Peru
08.2017 - 10.2018
- Received rooms service orders and entered the requests on Micros.
- Filtered all requests for incoming reservations and printed pre-arrival reports for Food and Beverage, Housekeeping, Maintenance and Front Office.
- Coordinated guest amenities including paid amenities requested by third parties.
- Made the internal daily report that had all arrivals, VIPs, birthdays and event information and arranged for it to be delivered to all areas of the hotel.
- Scheduled employees, followed up in projects and handled guest issues.
Education
Certificate of Achievement - Hospitality Marketing
Instituto San Ignacio De Loyola
Lima, Peru01.2019
Certificate of Achievement - ELEVATE 1: Critical skills for Managers
Hilton Lima Miraflores
Lima, Peru11.2018
Bachelor of Hospitality Management -
Universidad San Ignacio De Loyola
Lima, Peru05.2016
Bachelor of Business Management - Exchange Program
Université Paris Dauphine
Paris, France01.2016
First Certificate in English Test (FCE) -
Asociación Cultural Peruana Británica
Lima, Peru03.2015
Certificate of EF Cambridge English Level Test -
EF International Language Centers
Los Angeles, CA, United States Of America08.2014
Certificate of Achievement of The TOEFL ITP Test -
Instituto Cultural Peruano Norte Americano (ICPNA)
Lima, Peru03.2012
Skills
- Customer Service
- Attention to detail
- Problem-Solving
- Teamwork and Collaboration
- Reliable & trustworthy
- Supervision & Leadership
- Hospitality service expertise
Languages
Spanish, English, French, Chinese (Mandarin)
Phone - Number
4356998602
Timeline
FRONT DESK AGENT
Grand Hyatt Deer Valley
10.2024 - Current
FITNESS ASSISTANT
Promontory Club
07.2024 - 10.2024
RESTAURANT HOSTESS
Promontory Club
07.2024 - 09.2024
HOUSEKEEPING INSPECTOR
Waldorf Astoria Park City
06.2023 - 10.2023
FRONT DESK AGENT
Montage Deer Valley
05.2022 - 10.2022
HOUSEKEEPING FLOOR SUPERVISOR
Montage Deer Valley
01.2022 - 05.2022
HOUSEKEEPING OFFICE COORDINATOR
Montage Deer Valley
10.2021 - 01.2022
INTERPRETER
Bilingual LS
05.2021 - 09.2021
FRONT DESK AGENT
Hilton Lima Miraflores
10.2018 - 11.2019
GUEST SERVICE COORDINATOR
Hilton Lima Miraflores
08.2017 - 10.2018
Certificate of Achievement - Hospitality Marketing
Instituto San Ignacio De Loyola
Certificate of Achievement - ELEVATE 1: Critical skills for Managers
Hilton Lima Miraflores
Bachelor of Hospitality Management -
Universidad San Ignacio De Loyola
Bachelor of Business Management - Exchange Program
Université Paris Dauphine
First Certificate in English Test (FCE) -
Asociación Cultural Peruana Británica
Certificate of EF Cambridge English Level Test -
EF International Language Centers
Certificate of Achievement of The TOEFL ITP Test -
Instituto Cultural Peruano Norte Americano (ICPNA)
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