Jacqueline Lawer
Kissimmee,FL
Summary
Dynamic Waiter with 20 years in FOH and BOH functions. Engaging communicator with exceptional customer service and food handling skills. Mesmerizes menu items and orders, upselling additional products and taking accurate drink and food orders. Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Sociable Waiter skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Skilled server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Hardworking and motivated service professional with 20 years of experience and record of success in restaurants. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
18
18
years of professional experience
Work History
Server
Texas Roadhouse
Brooklyn, OH
05.2017 - Current
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Relayed orders and special requests to cooks.
- Handled special customer requests such as separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Service Professional
Red Lobster
Parma, OH
06.2006 - 05.2017
- Identified needs of customers promptly and efficiently.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
- Completed ongoing quality checks on food products, closely following strict quality assurance guidelines.
- Resolved customer issues efficiently to build loyalty.
- Assumed responsibilities of store manager during supervisor's absence.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Balanced cash drawer daily and performed all opening and closing duties.
- Responded to advanced issues with professional and relationship-focused approach.
- Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Collaborated with management on marketing strategies to increase sales and gross profit.
Education
Associate of Applied Science - Radiology
Cuyahoga Community College
Parma, OHGED -
DeVore Technologies
Cleveland Heights, OH10.2017
Skills
- Staff development
- Sales Techniques
- Marketing
- Brand management
- Issue and conflict resolution
- Team building
- Project planning
- Relationship building
- Active listening
- Basic math
- Training & Development
Timeline
Server
Texas Roadhouse
05.2017 - Current
Service Professional
Red Lobster
06.2006 - 05.2017
Associate of Applied Science - Radiology
Cuyahoga Community College
GED -
DeVore Technologies