Summary
Overview
Work History
Education
Skills
Accomplishments
Objective
Timeline
Generic

Jacqueline Lehr

Sacramento,CA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Highly-motivated with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

20
20
years of professional experience

Work History

AVP / Loan Processing Officer

First Northern Bank
Sacramento, CA
05.2021 - 07.2024
  • Managed relationships with external partners such as consultants, vendors, contractors.
  • Monitored financials including budgets, forecasts, and actuals, ensuring accuracy of information provided by subordinates.
  • Collaborated with senior management to identify cost-saving opportunities and develop strategies for achieving financial objectives.
  • Implemented process improvements that resulted in improved operational efficiencies.
  • Contributed towards long term planning efforts by providing insights into current market trends.
  • Identified potential risks associated with new projects or initiatives and developed mitigation plans accordingly.
  • Provided leadership, direction, guidance, and support to team members on a daily basis.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Prepared and submitted loan applications to underwriters.

Commercial Loan Specialist

American River Bank
Rancho Cordova, CA
01.2019 - 05.2021
  • Provides support to Team Leaders, Relationship Managers, Portfolio Managers, and Commercial Banking Coordinators.
  • Performed periodic reviews of existing customers' accounts to ensure compliance with all applicable laws and regulations.
  • Assisted in developing underwriting criteria for new commercial loan programs offered by the bank.
  • Responded promptly to inquiries from customers regarding their loan status or account information.
  • Evaluated customer requests for modifications or extensions on existing loans.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Updated client account information and records in company databases.

Central Support Specialist II

American River Bank
Rancho Cordova, CA
01.2015 - 01.2018
  • Provides strong support and knowledge of operational functions within the organization.
  • Verified accuracy of client data by running periodic audits.
  • Troubleshot hardware and software problems on Windows and Mac OS platforms.
  • Analyzed computer issues, identified root causes, and implemented solutions.
  • Created detailed reports of all service activities for management review.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Electronic Banking Specialist II

American River Bank
Rancho Cordova, CA
01.2010 - 01.2015
  • Provided strong support & knowledge of electronic banking processes and terminologies (ACH, Check Cards, Online Banking, EFT Claims and Data Processing).
  • Provided technical support for the electronic banking platform, troubleshooting customer issues as necessary.
  • Researched discrepancies between customer records and bank statements.
  • Developed training materials to educate customers on how to use the bank's digital services.
  • Mitigated risk and exposure of security breaches through development of robust contingency plans exceeding federal mandates.
  • Assisted in the development and implementation of new banking products and services to meet customer needs.
  • Collaborated with team members to meet branch targets and objectives.

Client Service Representative

American River Bank
Sacramento, CA
01.2008 - 01.2010
  • Provided daily processing of checks and cash for deposit to savings and checking accounts within specified limits; examined checks for proper endorsement and negotiability for compliance with Bank Hold Policy and receipt of transactions.
  • Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
  • Assisted customers with product information and pricing.
  • Performed administrative tasks such as filing documents and responding to emails.
  • Scheduled and confirmed appointments based on customer availability.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.

Key Holder & Sales Professional

Bath & Body Works
Citrus Heights, CA
01.2005 - 01.2008
  • Led employees by example to ensure each customer had an excellent and unforgettable experience.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Developed schedules for associates based on needs of the business.
  • Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight, and mentoring to newly hired employees.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Processed credit card payments and counted back change and currency with accuracy rate.

Education

General Education -

Sierra Jr. College
Rocklin, CA
12.2006

High school Diploma -

Casa Roble High School
Sacramento, CA
12.2004

Skills

  • Account maintenance
  • Commercial Loan processing
  • Staff support
  • Planning/implementing proactive procedures and systems
  • Operational support
  • Troubleshooting and technical support
  • Assistance and service excellence
  • Continuous learning and desire for change
  • Resourceful in completing projects
  • Financial tracking
  • Preparation of letters and correspondence
  • Escrow management
  • Effective communication
  • Updating loan data and assembling documentation
  • Knowledge of operational functions
  • Policy and procedure maintenance
  • Financial Portfolio management
  • Electronic banking processes and terminologies
  • Electronic services support
  • PC skills (Word, Excel, Outlook, Powerpoint)
  • Cash controls and balancing
  • Customer inquiries and support
  • Leadership and team management
  • Associate training and communication
  • Interpersonal skills and teamwork

Accomplishments

  • Received a Certificate of Achievement in ACH for Operations Staff from WestPay Alliance.
  • Received several On the Spot Special Recognition awards from piers and supervisors.
  • Volunteered for numerous Non-Profit Charity Organizations & Company events including; Company Team Building Event, A Christmas Promise, Rancho Cordova Community Baby Shower, Habitat for Humanity, and many more.

Objective

To transition into a meaningful and rewarding career in with the State of California after spending 15 years as a banking professional.

Timeline

AVP / Loan Processing Officer

First Northern Bank
05.2021 - 07.2024

Commercial Loan Specialist

American River Bank
01.2019 - 05.2021

Central Support Specialist II

American River Bank
01.2015 - 01.2018

Electronic Banking Specialist II

American River Bank
01.2010 - 01.2015

Client Service Representative

American River Bank
01.2008 - 01.2010

Key Holder & Sales Professional

Bath & Body Works
01.2005 - 01.2008

General Education -

Sierra Jr. College

High school Diploma -

Casa Roble High School

Similar Profiles

CREATE PROFILE
Jacqueline Lehr