Jacqueline Lewis
East Amherst,NY
Summary
Dedicated hospitality professional with a history of meeting company and brand goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Expert guest service and problem solving abilities.
Overview
34
34
years of professional experience
Work History
General Manager
Candlewood Suites Buffalo Amherst (Hart Hotels)
Amherst, NY
01.2012 - 01.2024
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Winner of IHG Quality Excellence Award 2015 and 2016
General Manager
Inn At The Finger Lakes (Hart Hotels)
Auburn, NY
05.2003 - 01.2012
- Involved with all aspects of small hotel in small community, from Sales to Engineering to Accounting
- Wrote and implemented property marketing plan
- Trained and managed a diverse group of associates
- Developed positive relationships with vendors and guests
Front Office Manager
Hart Hotels
Buffalo, NY, Various Locations
01.1990 - 05.2003
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Worked alongside Sales, F&B and Housekeeping Departments to ensure quality and guest satisfaction
Education
Bachelor of Science -
SUNY Buffalo State
Buffalo, NYSkills
- Expense Control
- Quality Management
- P&L Management
- Customer Relations
- Distribution Management
- Account Management
- Project Management
- Staff Supervision
Timeline
General Manager
Candlewood Suites Buffalo Amherst (Hart Hotels)
01.2012 - 01.2024
General Manager
Inn At The Finger Lakes (Hart Hotels)
05.2003 - 01.2012
Front Office Manager
Hart Hotels
01.1990 - 05.2003
Bachelor of Science -
SUNY Buffalo State