Jacqueline Liantonio
Staten Island,NY
Summary
Accomplished Learning and Development Program Manager with a proven track record at Arup, enhancing program efficiency and stakeholder engagement through strategic planning and process improvement. Expert in project management and fostering strong relationships, demonstrated by successful cross-functional team leadership and a commitment to continuous learning and development.
Overview
20
20
years of professional experience
Work History
Learning and Development Program Manager
Arup
2021.10 - Current
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed and maintained logistics workflows, procedures and reports.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Leveraged project management processes and tools to define and execute projects.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Participated in pilot tests and revised programs based on feedback and results.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Participated in vendor selection and management process for program initiatives.
- Designed and developed programs and projects for dissemination to personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Learning and Development Specialist
Arup
2018.01 - 2021.10
- Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Created detailed reports outlining the impacts of learning initiatives on overall business performance showcasing tangible results from L&D efforts.
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Spearheaded the creation of a mentorship program, matching experienced employees with newer hires for accelerated skills transfer.
- Developed a library of instructional materials, ensuring consistency in messaging across all departments.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Reduced training costs with the creation of efficient, targeted e-learning modules.
- Aligned training programs with organizational goals, ensuring that learning initiatives directly supported overarching business objectives.
- Championed a culture of continuous learning by regularly sharing resources, articles, webinars, and thought leadership pieces with colleagues.
- Collaborated with cross-functional teams to identify skill gaps and create customized trainings to address them.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and implemented successful onboarding program.
- Built and maintained professional relationships with vendors and suppliers.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and executed performance management programs to increase employee engagement and productivity.
Compliance Training Coordinator
Deutsche Bank Group
2017.09 - 2018.01
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Learning and Development Coordinator
S&P Global
2004.04 - 2017.05
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Promoted knowledge sharing among employees by creating an internal resource library of best practices, templates, and guidelines.
- Conducted regular assessments of existing training content to ensure relevance in a rapidly changing industry landscape.
- Collaborated with cross-functional teams to identify skill gaps and design targeted training initiatives.
- Streamlined onboarding processes for new hires, resulting in decreased time to productivity.
- Managed new employee orientation training process for more than 150 employees each year.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Tested all training software and hardware prior to commencing training programs.
- Selected and assigned instructors to conduct specific training programs.
- Partnered with external vendors to provide specialized training courses tailored to company needs.
- Contributed to talent development strategy by identifying future leaders and providing targeted leadership development opportunities.
- Evaluated the effectiveness of training activities through feedback surveys and assessment tools, leading to continuous improvement efforts.
Education
Bachelor of Science - Business
College of Staten Island of The City University of New York
Staten Island, NY12.2021
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Process Improvement
- Decision-Making
- Project Coordination
- Training and Development
- Critical Thinking
- Flexible and Adaptable
- Attention to Detail
- Event Planning and Execution
Accomplishments
Won the 2023 Most Impactful Mentoring Program from Mentorloop.
Timeline
Learning and Development Program Manager
Arup
2021.10 - Current
Learning and Development Specialist
Arup
2018.01 - 2021.10
Compliance Training Coordinator
Deutsche Bank Group
2017.09 - 2018.01
Learning and Development Coordinator
S&P Global
2004.04 - 2017.05
Bachelor of Science - Business
College of Staten Island of The City University of New York
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