Summary
Overview
Work History
Skills
Skills
Certification
Languages
Timeline
Jacqueline Lopez

Jacqueline Lopez

Real Estate
Oaklawn ,IL

Summary

Dedicated Real Estate Executive with more than 22 years of managing Commercial, Industrial, Residential, Retail and Hospitality properties. Direct complex projects. Goal-oriented with strong leadership. Organized, highly motivated, and detail- directed problem solver. Driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers. Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Managing properties and supervising finances for Straightline Management . Consistently applies regulations and policies across variety of situations to achieve compliance with local, state and federal requirements, including Fair Housing Act. Reduces costs while maintaining high levels of customer satisfaction with properties.

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Director of Property Management

Straightline Management
Chicago, IL
04.2020 - Current
  • Supervised 3 property managers for 20 different properties.
  • Created Annual Operating Budgets and Capital project forecasting.
  • Successfully integrated new portfolio procurements into the corporate structure outside our core markets.
  • Accountable for Tenant Retention including overall customer satisfaction.
  • Supported site team in addressing tenant concerns through conflict resolution and mediation.
  • Conducted performance reviews and selected, trained and terminated employees to develop effective teams.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Supervised collections, write-offs and rent changes for property portfolio.
  • Mentored property managers and presented status reports to senior leadership.
  • Monitored, investigated and resolved ongoing concerns on properties.
  • Proposed budget and monitored financial health of Straightline properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Property Manager

WPD Management
Chicago, IL
04.2016 - 04.2020

Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.

  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Property Manager

Hispanic Housing Development Corporation
Chicago, IL
01.2000 - 12.2015
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Kept properties in compliance with local, state and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Skills

  • Project management
  • Negotiations expert
  • Leadership/communication skills
  • Business operations organization
  • Budgeting expertise
  • Customer-oriented

Skills

  • Accounting, Budgeting, Operations, Communication Skills, Construction Management, Forecasting, Internet Marketing, Leadership, Market research and analysis, Marketing, Excel, Office, Outlook, Word,Adobe, Avid Exchange, Workspeed, Negotiating, Project Management, Recruitment, Self-Motivated, Appfolio,

Certification

Certified Occupancy Specialist (COS)

National Center for Housing Management Institute of Real Estate Management Certificate

Notary Public State of Illinois

Languages

Spanish
Professional Working

Timeline

Director of Property Management - Straightline Management
04.2020 - Current
Property Manager - WPD Management
04.2016 - 04.2020
Property Manager - Hispanic Housing Development Corporation
01.2000 - 12.2015

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