Jacqueline Lopez
Oak Lawn,IL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Fluent in Spanish.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Property Management
Straightline Management LLC
Chicago, IL
11.2022 - Current
- Manage subcontractors and vendors to optimize operational performance and profitability
- Develop and implement operational policies and procedures and execute conflict resolution with prompt and effective solutions
- Train and empower the administrative and technical building staff to address tenant needs promptly
- Deliver constructive oversight regarding current and planned capital improvement projects and buildouts
- Monitor tenant delinquencies, provide status reporting and pursue collections of monthly aged delinquencies
- Exercise control of existing contracts, supervise vendor services, and review property operations and financial reports
- Evaluate and assess the approval of repair projects, capital improvement proposals, and improvement projects
- Produce reporting on monthly income and expense variances and ensure compliance with local and state regulations.
- Provided guidance and support to junior property managers when needed.
- Developed and implemented policies and procedures for the property management department.
- Implemented systems for tracking rental payments from tenants and ensuring that payments are received on time.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Managed day-to-day operations of multiple residential properties, including leasing, rent collection, maintenance, tenant relations, and evictions.
- Assisted owners with analyzing complex real estate documents and loan agreements.
Director of Property Management
Good Day Management LLC
Chicago, IL
04.2020 - 11.2022
- Spearhead daily operations and instill team accountability for achieving mutually agreed-upon commitments
- Manage subcontractors and vendors to optimize operational performance and profitability
- Develop and implement operational policies and procedures and execute conflict resolution with prompt and effective solutions
- Train and empower the administrative and technical building staff to address tenant needs promptly
- Deliver constructive oversight regarding current and planned capital improvement projects and buildouts
- Monitor tenant delinquencies, provide status reporting and pursue collections of monthly aged delinquencies
- Exercise control of existing contracts, supervise vendor services, and review property operations and financial reports
- Evaluate and assess the approval of repair projects, capital improvement proposals, and improvement projects
- Produce reporting on monthly income and expense variances and ensure compliance with local and state regulations.
Senior Property Manager
WPD Management
Chicago, IL
01.2016 - 04.2020
- Established and sustained relationships with key decision-makers within commercial entities to negotiate profitable contracts and secure long-term tenant agreements
- Oversaw property management and administrative staff's hiring, training, and professional development
- Generated reports, administered budgets, allocated resources, and ensured compliance with industry and corporate standards
- Spearhead property improvement projects, partnering with contractors and key stakeholders to secure on-time deliverables
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Drafted leases and other legal documents associated with renting out properties.
Property Manager
Hispanic Housing Development Corporation
Chicago, IL
01.2000 - 01.2015
- Assumed bottom-line responsibility for end-to-end property management functions, including tenant relations, facility security and maintenance, and oversight of contracted services
- Focused on sustaining full occupancy levels and collaborated internally and externally with legal and finance departments and third-party vendors.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Skills
- Property Management
- Contract & Lease Negotiations
- Leadership
- Vendor Service Management
- Business Development
- Customer Service
- Tenant Relations
- Team Building
- ROI Optimization
- Budget Development
- Forecasting
- Safety & Building Code Compliance
- Process & Standards Improvements
- Project Management
- MS Office Suite
- AppFolio
- Maintenance Scheduling
- Fair Housing Mandates
- Tenant and Eviction Laws
- Knowledge of Leasing and Market Conditions
- Skilled Multi-Tasker
- Staff Management
Accomplishments
- Led the development and roll-out of an innovative marketing campaign that maximized portfolio asset performance.
- Directed the successful execution of multiple high-value property buildouts and upgrades to enhance marketability and the position of assets.
- Advocated and guided deployment of improved digital filing system to optimize management and accuracy of lease information cameras to monitor interior and exterior areas.
- Recognized for maintaining properties at a high capacity with low turnover through on-target advertising, professional networking, and excellent tenant relations.
- Executed the turnaround of a high delinquency rate through tenant engagement and improved collecting and tracking lease payment process.
- Oversaw tenant relations, managed 179 units, and mentored and coached junior property managers.
Languages
Spanish
Professional
Certification
Certified Occupancy Specialist (COS) | National Center for Housing Management
Institute of Real Estate Management Certificate | Notary Public State of Illinois
Timeline
Director of Property Management
Straightline Management LLC
11.2022 - Current
Director of Property Management
Good Day Management LLC
04.2020 - 11.2022
Senior Property Manager
WPD Management
01.2016 - 04.2020
Property Manager
Hispanic Housing Development Corporation
01.2000 - 01.2015
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