Jacqueline Lopez
Dallas,TX
Summary
Bilingual Assistant Restaurant Manager accustomed to supervising high-volume environments and alleviating process issues. Highly effective working with people from all walks of life. Extensive Knowledge of handling cash and operating cash registers.
Overview
4
4
years of professional experience
Work History
Assistant Manager, Customer Service
Wings Over Seagoville
02.2021 - Current
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.
- Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
CSR
PLS Check Cashers
09.2023 - 11.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Updated account information to maintain customer records.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier/Customer Service Cashier
Malones Cost Plus
11.2019 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Performed cash and card transactions to complete customer purchases.
Education
High School Diploma -
Uplift Luna Preparatory High School
Dallas, TX06.2021
Skills
- Problem-Solving
- Cash Handling
- Time Management
- Work Prioritization
- Customer Service
- Multi-Tasking
Timeline
CSR
PLS Check Cashers
09.2023 - 11.2023
Assistant Manager, Customer Service
Wings Over Seagoville
02.2021 - Current
Cashier/Customer Service Cashier
Malones Cost Plus
11.2019 - 02.2021
High School Diploma -
Uplift Luna Preparatory High School