Jacqueline Lujano
Sylmar,CA
Summary
Seeking employment which will allow me to grow professionally, Highly organized Medical Receptionist known for exceptional customer service and multi-tasking abilities. Experienced in coordinating insurance verification and training staff, committed to enhancing patient experiences and optimizing administrative workflows.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Facey Medical
06.2014 - 10.2025
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems for optimal workflow.
- Responded to patient inquiries, providing accurate information and support.
- Coordinated insurance verification(HMO,PPO,EPO,MEDI-CAL) and pre-authorization for medical services.
- Maintained organized patient records in compliance with HIPAA regulations.
- Obtained payments from patients and scanned identification and insurance cards.
- Trained new staff on office procedures and customer service best practices.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Cash/ credit handling ,Office deposits daily
Cashier
Lakeview Farm Market
11.2012 - 06.2014
- Trained new staff on cash handling procedures and customer service best practices.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Caregiver
Tender Touch Homecare
09.2011 - 07.2012
- Provided compassionate personal care and assistance with daily living activities for diverse clients.
- Monitored client health conditions, documenting changes to ensure timely interventions.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
High School Diploma -
Sylmar High School
Sylmar, CA06-2011
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Fluent in English and Spanish
- Strong Customer Service and communication
- Highly organized with a positive work attitude
- Self-starter, able to multi-task and meet deadlines
- Vast experience in Microsoft Office
- Type 25 WPM
Timeline
Medical Receptionist
Facey Medical
06.2014 - 10.2025
Cashier
Lakeview Farm Market
11.2012 - 06.2014
Caregiver
Tender Touch Homecare
09.2011 - 07.2012
High School Diploma -
Sylmar High School