Reading
Jacqueline Lytes
Customer Service
Columbia,SC
Summary
Skilled quality control inspector prepared to apply several years of experience to challenging new position. Driven to reduce costs and increase productivity through proactive attention to detail and a collaborative approach to problem solving. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
9
9
years of professional experience
Work History
QC Inspector
Columbia Farms
Columbia, S
01.2005 - 06.2007
- Analyzed test results to determine whether products met specifications and tolerances.
- Managed daily workflow of QC staff including assigning tasks, monitoring progress, providing feedback as needed.
- Trained new inspectors on proper use of equipment, tools, techniques, and inspection methods.
- Evaluated incoming materials received from suppliers based on established criteria such as color consistency or dimensional accuracy.
- Inspected and tested products to ensure compliance with quality standards.
- Participated in internal meetings with other departments to discuss ways to improve overall product quality assurance practices.
- Maintained accurate records of all inspections conducted in accordance with company policies and procedures.
- Ensured that safety protocols were followed at all times while conducting inspections onsite.
- Identified non-conforming parts or assemblies during routine inspections and communicated corrective actions needed for resolution.
- Collaborated with production team to develop strategies for improving product quality.
- Helped reduce errors and rejected items by proposing and implementing improvements.
- Utilized testing equipment and calibrated for optimal performance.
- Performed detailed measurements with handheld devices and performed visual inspections of line.
- Consulted with engineers to resolve quality, production, and efficiency problems.
Receptionist
Temp Agency
Columbia, SC
08.1998 - 05.2005
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted with preparing journal entries related to accounts payable transactions.
- Processed invoices and payments in accordance with company policies and procedures.
- Verified accuracy of coding on invoices prior to processing payments.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Reconciled daily cash receipts with bank deposits.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Provided support on audits of accounts receivable by gathering requested information from internal systems.
- Maintained accurate records of accounts receivable and payable transactions.
Customer Service Representative
APAC Customer Services
Columbia, SC
03.2001 - 07.2003
- Gathered customer feedback through surveys and used the data to improve customer service.
- Implemented innovative methods for streamlining the customer service process.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Cashier
Speedway Gas Station
Columbia, SC
06.1998 - 09.1999
- Monitored employee performance related to cashiering duties.
- Reviewed reports from previous days' transactions for accuracy.
- Handled large sums of money while ensuring security protocols were followed.
- Verified cash drawer amounts at the beginning and end of each shift.
- Trained new cashiers on proper cash handling techniques and policies.
- Organized paperwork associated with cashiering activities such as invoices, credit card slips.
- Ensured accuracy in all transactions by counting money, separating charge slips, coupons, and vouchers.
- Supervised staff to ensure compliance with company policies and procedures.
- Performed opening and closing procedures for registers as required.
- Reconciled discrepancies between register tapes and bank deposits.
- Assisted customers with questions regarding products or services offered in store.
- Provided excellent customer service to customers during checkout process.
- Balanced daily sales with receipts and deposits.
- Resolved customer complaints quickly and efficiently.
- Maintained accurate records of all transactions made within the day.
Education
High School Diploma -
Columbia High School
Columbia, SC06-1986
Some College (No Degree) -
Columbia College
Columbia, SCSkills
- Non-Destructive Testing
- Visual evaluations
- Statistical process control
- Product Knowledge
- Consultative Sales
- Data Entry
- Call Management
- Data Collection
- Complaint resolution
- Inbound and Outbound Calling
- Escalation management
- Payment Processing
- Product Recommendations
- Cash Handling
- Cash Register Operation
- Drawer balancing
- Customer Assistance
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Swimming
Comedy
Teaching children
Software
MacOS
Timeline
QC Inspector
Columbia Farms
01.2005 - 06.2007
Customer Service Representative
APAC Customer Services
03.2001 - 07.2003
Receptionist
Temp Agency
08.1998 - 05.2005
Customer Service Cashier
Speedway Gas Station
06.1998 - 09.1999
High School Diploma -
Columbia High School
Some College (No Degree) -
Columbia College