Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacqueline MacCartie Brice

Chicago,IL

Summary

Sales Representative with over 20 years of expertise driving brand visibility and enhancing customer engagement across hospitality, service, sales, and retail sectors. Adept in marketing, customer service, and client relations, consistently driving sales through strategic collaboration and effective communication. Eloquent self-starter committed to leveraging extensive experience and exceptional customer service skills to achieve measurable business results.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Traveling Sales Associate

Twin Towers Trading INC
08.2023 - Current
  • Led persuasive jewelry sales demonstrations, hitting daily target sales goals of 20-30 sets(approx $1300-$2000/day)
  • Demonstrated adaptability and commitment, traveling to different Sam's Club every 2 weeks
  • Educated clients on current promotional offering and product using persuasive selling tactics
  • Leveraged public speaking skills to drive customer interest, engagement and crowd control

Brand Ambassador

Floral
05.2023 - 08.2024
  • Strategically set up product samples to elevate brand visibility
  • Fostered customer interaction leading to sales boost at local convenience stores
  • Gathered and communicated feedback with management to fine-tune sales techniques
  • Drove product awareness, achieving quantifiable outcomes

Owner/Director of Operations

Eco & the Flamingo LLC
07.2019 - 11.2022
  • Managed Chicago's first zero-waste store, ensuring sustainable operations
  • Developed and executed staff training programs, enhancing team efficiency and customer service
  • Fostered local agriculture partnerships through sourcing regional ingredients
  • Implemented closed-loop systems with distributors, promoting eco-friendly practices

Server/Barista

Band of Bohemia
12.2018 - 03.2020
  • Delivered exceptional service, enhancing guest satisfaction in a Michelin-star rated setting
  • Trained new staff on service protocols, improving team efficiency and cohesion
  • Handled complex orders efficiently, ensuring high guest satisfaction
  • Maintained comprehensive menu knowledge, aiding informed guest choices

Event Staff

The Fun Ones Party Rental
08.2017 - 05.2018
  • Ensured equipment safety, enhancing guest satisfaction and operational efficiency
  • Operated games and booths, maintaining compliance and boosting guest engagement
  • Constructed rides with thorough safety checks, ensuring secure guest experiences

Cocktail Server

The Berkshire Room
01.2015 - 03.2017
  • Showcased extensive knowledge of cocktail menus, making recommendations to suit individual preferences
  • Boosted beverage sales through strategic upselling techniques and promoting daily specials
  • Contributed to team success by assisting co-workers during high-volume periods as needed

Server/Bartender

Local Root
09.2014 - 08.2015
  • Strategically managed seating arrangements for enhanced guest comfort and service efficiency
  • Enhanced guest dining experience by offering local food and drink insights
  • Boosted satisfaction levels by recommending dishes based on extensive menu knowledge
  • Skillfully crafted cocktails/mocktails, amplifying the dining experience through optimal dish pairing

Server

2 Sparrows
08.2011 - 02.2013
  • Processed orders accurately, boosting service efficiency and customer satisfaction
  • Provided menu insights, enhancing guest experience and loyalty
  • Crafted specialty coffees, driving repeat business
  • Built strong customer rapport, fostering a welcoming atmosphere

Glass Assistant/Teacher

Prodigy Glassworks
09.2008 - 08.2010
  • Organized and maintained gallery, enhancing visitor experience
  • Conducted novice glass blowing classes, fostering collaborative learning
  • Facilitated smooth gallery operations, creating an engaging artistic environment

Server

Peggy Kinnane's Irish Restaurant
03.2009 - 06.2010
  • Guide patrons in menu selections, enhancing dining satisfaction and service quality
  • Handle large trays efficiently, ensuring smooth service flow and timely delivery
  • Coordinate large events, achieving high guest satisfaction and seamless execution

Manager/Server

The Depot Restaurant & Sim's Bowl
05.2005 - 08.2009
  • Coordinated staff training for enhanced efficiency and satisfaction
  • Executed precise cash handling for financial stability
  • Ensured clear communication with kitchen for accurate orders
  • Planned employee schedules for optimal workforce management

Education

Associate in Arts -

Oakton Community College
Des Plaines, IL
05.2006

High School Diploma - undefined

Maine West High School
Des Plaines, IL
06.2004

Skills

  • Marketing
  • Client engagement
  • Conflict Resolution
  • Product Knowledge
  • Customer Service
  • Communication

Certification

  • Food Protection Manager Certification Apr 2022-2027

Timeline

Traveling Sales Associate

Twin Towers Trading INC
08.2023 - Current

Brand Ambassador

Floral
05.2023 - 08.2024

Owner/Director of Operations

Eco & the Flamingo LLC
07.2019 - 11.2022

Server/Barista

Band of Bohemia
12.2018 - 03.2020

Event Staff

The Fun Ones Party Rental
08.2017 - 05.2018

Cocktail Server

The Berkshire Room
01.2015 - 03.2017

Server/Bartender

Local Root
09.2014 - 08.2015

Server

2 Sparrows
08.2011 - 02.2013

Server

Peggy Kinnane's Irish Restaurant
03.2009 - 06.2010

Glass Assistant/Teacher

Prodigy Glassworks
09.2008 - 08.2010

Manager/Server

The Depot Restaurant & Sim's Bowl
05.2005 - 08.2009

High School Diploma - undefined

Maine West High School

Associate in Arts -

Oakton Community College

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