Jacqueline Mahoney

Lead monitoring of sales performance and provide regular reports to senior management. Direct recruitment, training, and management
of dynamic sales team, and foster growth through guidance, coaching, and targeted feedback. Define and communicate sales targets, and
track individual and team progress with precision. Uphold stringent safety protocols as mandated by medical director, ensuring secure
environment for staff and clients. Champion client education on laser hair removal treatments, effectively packaging and presenting
services. Promote team cohesion through conflict resolution, unwavering support, and recognition of individual contributions. Maintain
strict adherence to company policies and procedures, overseeing all aspects of store management seamlessly. Execute administrative tasks,
including scheduling, inventory management, and comprehensive reporting.
● Collaborated with senior leadership to craft and execute sales strategies in alignment with Semper's overarching goals.
● Engage in company-hosted events to amplify community outreach and drive service awareness.
● Credited for surpassing sales targets through strategic planning and execution.
● Elevated customer satisfaction levels through proactive service and swift issue resolution.
● Inspired and empowered team members to deliver unparalleled customer experiences.
● Collaborated with client services, sales, and operations to innovate and enhance guest value propositions.

• Increased customer engagement to drive interest and boost sales opportunities.
• Hired, trained and built high-performing team of sales representatives.
• Drove team of 7 direct reports in new item distribution, merchandising and supply management.

Successfully manage a busy medical aesthetics practice, ensuring HIPAA
compliance and overseeing the transition from paper charts to EMR.
● Schedule patient appointments, assist with pre-visit planning, and provide
education to patients.
● Perform consultations and administer various services/treatments, including
Emsculpt, plasma pen, and weight loss programs.
● Efficiently manage daily schedules for medical director, DDS, NP, RN, and
estheticians.
● Involved in the hiring, review, and termination of employees and actively
participate in training new staff members.
● Responsible for spa maintenance, cleanliness, and the completion of a full spa
remodel.
● Handle purchase between 60-100 orders and monthly billing/finances, ensuring smooth financial
operations.
● Cultivate relationships with local businesses, form partnerships, and secure
sponsorships.
● Coordinate advertisements, create marketing material, and manage social media
accounts for both the med spa and dental practice.
● Organize and oversee photoshoots for marketing purposes and coordinate
training/continuing education for providers.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Manage other employees during events; work well under pressure; trouble shooting technical issues;
coordinate event details with client; transportation and storage of equipment; full set up and
breakdown of equipment at events; photo booth maintenance and repair in real time during events.

• Liaised with clients to determine exact event requirements.
• Increased client satisfaction by consistently delivering well-executed events within budget constraints.
• Developed creative themes for events and created related activities to engage attendees.
• Trained and supervised event staff to complete tasks on time.
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