Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Majeau

Warren,MA

Summary

Dynamic and detail-oriented professional with exceptional customer service skills honed at Dunkin' Donuts. Proven ability to manage time effectively and foster teamwork, while maintaining cleanliness and safety. Recognized for enhancing customer experiences and streamlining operations, contributing to a positive and efficient work environment. Knowledgeable Barista with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.

Overview

19
19
years of professional experience

Work History

Barista

Dunkin' Donuts
11.2022 - 04.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Package Handler

United Parcel Service, UPS
10.2016 - 07.2019
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.

Call Center Representative

Democratic Calling Center
03.2012 - 12.2016
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Identified upselling opportunities to increase revenue generation.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

House Painter

Majeau Painting
08.2004 - 07.2008
  • Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
  • Performed minor repair tasks like patching holes or sanding rough areas before painting to ensure a smooth and even final result.
  • Completed interior and exterior painting for variety of residential and commercial clients.
  • Used brushes, spray guns and paint rollers to paint surfaces.
  • Improved overall project efficiency by ensuring proper surface preparation and timely application of paint.
  • Maintained clean job sites by promptly disposing of debris, unused materials, and cleaning tools after each task''s completion.
  • Communicated effectively with clients regarding project specifications, timelines, and budget constraints to ensure mutual understanding and satisfaction throughout the entire process.
  • Enhanced client satisfaction with meticulous attention to detail and consistent color matching.
  • Established trust with clients through transparent communication about progress, potential issues, and solutions throughout the project duration.
  • Used sandpaper, scrapers, grinders, and steel wool to smooth surfaces.
  • Removed fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.
  • Skillfully operated power tools such as pressure washers or spray guns for efficient exterior painting projects.
  • Expanded clientele base with professional customer service skills, leading to increased referrals and repeat business opportunities.
  • Selected premixed paints or mixed required portions of pigment, oil, and thinning, and drying substances to prepare paint to match specified colors.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Worked holidays and weekends depending on shifting needs of project.

Education

Painting & Decorating

Blackstone Valley Tech.
Upton, MA

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Adaptive and creative
  • Order taking
  • Cash register operation
  • Menu memorization
  • Hospitality service expertise

Timeline

Barista

Dunkin' Donuts
11.2022 - 04.2023

Package Handler

United Parcel Service, UPS
10.2016 - 07.2019

Call Center Representative

Democratic Calling Center
03.2012 - 12.2016

House Painter

Majeau Painting
08.2004 - 07.2008

Painting & Decorating

Blackstone Valley Tech.

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Jacqueline Majeau