Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline Maldonado Sanchez

Columbus

Summary

Dynamic and goal-oriented professional with a proven track record at Abercrombie & Fitch, excelling in brand building and effective communication. Recognized for enhancing customer loyalty and driving sales through exceptional service and staff training. Adept at fostering relationships and optimizing store environments to boost engagement and performance.

Professional with strong background in brand representation, adept at fostering team collaboration and driving results. Skilled in customer engagement, product promotion, and building brand loyalty. Known for adaptability and reliability, consistently meeting changing needs and delivering impactful outcomes.

Overview

4
4
years of professional experience

Work History

Brand Representative

Abercrombie & Fitch
11.2023 - Current
  • Completed floorsets, filled floor, and rang up customers.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
  • Established strong relationships with store management, ensuring ongoing support for the brand''s presence.

Customer Service Specialist

Columbus Metropolitan Library-Main Library
05.2022 - 10.2023
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Handled Account Information for different customers on a daily bases
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Located library materials, resources and technologies to fulfill customers requests.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Helped children select appropriate reading level library books.

Lead Brand Representative

Hollister Co.
05.2021 - 07.2022
  • Increased overall sales by training team members on effective selling techniques.
  • Collaborated with management to design eye-catching visual merchandising displays, driving customer engagement.
  • Enhanced customer loyalty through exceptional service and product knowledge.
  • Mentored junior representatives, cultivating a positive work environment conducive to professional development.
  • Resolved escalated customer issues promptly, demonstrating commitment to superior service quality while preserving company reputation.
  • Optimized store layout for better customer flow, creating an inviting atmosphere that encouraged browsing and spending.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Worked with team to achieve sales goals for products.

Education

High School Diploma -

OHDELA
OHIO
05-2021

Skills

  • Goal oriented

  • Brand awareness

  • Brand building

  • Effective communicator

  • Public relations

  • Communication skills

  • Staff training

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Brand Representative

Abercrombie & Fitch
11.2023 - Current

Customer Service Specialist

Columbus Metropolitan Library-Main Library
05.2022 - 10.2023

Lead Brand Representative

Hollister Co.
05.2021 - 07.2022

High School Diploma -

OHDELA

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