Jacqueline Malone
healthcare management
Sealy,TX
Summary
Efficient administrative professional bringing [Number] years of successful experience in Unit Secretary roles. Eager to leverage nursing unit operations expertise and excellent communication skills to offer an invaluable new facet to the [Company] team. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over [Number] years of related experience. Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory management in providing quality patient care.
Overview
12
12
years of professional experience
Work History
Unit Secretary
Memorial Hermann Hospital
Houston, TX
04.2018 - Current
- Retrieved physicians' paperwork, including lab test requests.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Greeted visitors and patients in a courteous and friendly manner.
- Prepared documents for signature by physicians or other authorized personnel.
- Provided patient information to facilitate timely admissions and discharges.
- Arranged hospital admissions for patients as required.
- Organized laboratory specimens for pick-up by courier service.
- Paid attention to detail while completing assignments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
Healthcare Manager
Austin County Medical Clinic
Sealy, TX
01.2021 - 11.2026
- Managed projects related to accreditation processes or other quality improvement initiatives.
- Reviewed patient records to assess progress toward desired outcomes of care delivery.
- Conducted regular staff meetings to discuss safety protocols and quality assurance initiatives.
- Maintained records management system to process personnel information and produce reports.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Developed and implemented patient care policies and procedures.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Enforced [Type] procedures to maintain overall data integrity.
- Negotiated contracts with vendors for supplies, equipment, or other resources required by the facility.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Medical Assistant
Dr.W.Estrada
Houston, TX
03.2015 - 06.2021
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Explained treatment procedures and physicians' instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered injections, medications and treatments as directed by the physician.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Handled general office duties to support administrative staff during peak hours.
Education
Associate of Science - Healthcare Management
Ashworth College
Norcross, GA03-2022
Skills
- Nursing Unit Operations
- Patient Chart Maintenance
- Incoming Call Reception
- Medical Billing Protocol
- Insurance Claims
- Document Management
- Telephone Reception
- Insurance Verification
Languages
English
Professional
References
References available upon request.
Timeline
Healthcare Manager
Austin County Medical Clinic
01.2021 - 11.2026
Unit Secretary
Memorial Hermann Hospital
04.2018 - Current
Medical Assistant
Dr.W.Estrada
03.2015 - 06.2021
Associate of Science - Healthcare Management
Ashworth College