Jacqueline Manning
Casselberry,FL
Summary
Dynamic Department Manager at Walmart with a proven track record in enhancing customer satisfaction and operational efficiency. Recognized for developing training programs and streamlining inventory processes, resulting in improved service standards. Highly dependable and a fast learner, adept at fostering teamwork and mentoring staff to achieve organizational goals.
Overview
21
21
years of professional experience
Work History
Department Manager
Walmart
02.2014 - 11.2023
- Oversaw daily operations to ensure efficient store performance and customer satisfaction.
- Managed scheduling and staffing to align with peak business hours and workforce needs.
- Led regular team meetings to communicate goals, provide updates, and foster collaboration among staff.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Increased customer satisfaction with proactive issue resolution strategies.
Assistant Manager
Walmart
11.2002 - 09.2012
- Led team in achieving operational goals through effective scheduling and staff management.
- Developed training programs to enhance employee performance and improve customer service standards.
- Streamlined inventory processes, reducing stock discrepancies and enhancing accuracy in product availability.
- Analyzed sales data to identify trends, informing strategic decisions for product promotions and placements.
- Mentored junior staff, fostering professional development and promoting a culture of continuous improvement.
- Initiated process improvements that elevated customer satisfaction ratings through enhanced shopping experiences.
- Oversaw compliance with company policies and safety regulations, maintaining a secure environment for staff and customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Enhanced team productivity by streamlining operational processes.
- Oversaw daily operations to maintain store cleanliness and organization.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Education
GED -
Woodhaven High
Woodhaven MiSkills
- Fast Learner
- Highly Dependable - Excellent customer service skills
- Work well with others
Timeline
Department Manager
Walmart
02.2014 - 11.2023
Assistant Manager
Walmart
11.2002 - 09.2012
GED -
Woodhaven High