JACQUELINE MANUEL-PEREZ
La Mirada,CA
Summary
Detail-oriented and organized professional with extensive experience in patient interaction, administrative support, and team collaboration. Adept at managing patient records, insurance coordination, and ensuring adherence to compliance standards. Eager to leverage skills in communication and critical thinking to excel as a Client Care Coordinator.
Overview
8
8
years of professional experience
Work History
Pharmacy Clerk
Avita Pharmacy
Brea, CA
07.2025 - Current
- Processed prescription orders efficiently to ensure timely availability of medications.
- Assisted customers with pharmacy inquiries, providing accurate information on products and services.
- Collaborated with pharmacists to maintain compliance with regulatory standards and safety protocols.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Verified insurance information, processed prior authorizations, and resolved basic billing or coverage issues.
- Managed incoming phone calls, addressed patient inquiries, and routed clinical questions to pharmacists as appropriate.
- Verified prescription information with clinics and physicians to ensure accuracy, completeness, and timely fulfillment.
- Contacted patients by phone to confirm addresses, review delivery preferences, and coordinate accurate, timely medication deliveries via UPS, USPS, or courier services.
Client Care Coordinator
Rume Health
Costa Mesa, CA
05.2024 - Current
- Patient Interaction: Serve as the primary point of contact for patients, addressing inquiries, scheduling appointments, and providing information about services.
- Administrative Support: Manage patient records, process documentation, and ensure accurate data entry into electronic health records (EHR) systems.
- Insurance Coordination: Verify insurance information, assist with billing inquiries, and facilitate prior authorizations as needed.
- Care Coordination: Collaborate with healthcare providers to schedule follow-up appointments, referrals, and ensure continuity of care.
- Compliance and Confidentiality: Adhere to HIPAA regulations and maintain patient confidentiality at all times.
- Team Collaboration: Work closely with clinical and administrative teams to enhance patient experience and streamline operational processes.
Front Desk Receptionist
Hampton Inn
Cypress, CA
11.2022 - 05.2024
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated reservations using property management system to optimize occupancy rates.
- Maintained accurate records of guest information and billing transactions for audit purposes.
- Collaborated with housekeeping and maintenance teams to ensure guest satisfaction and room readiness.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Dietary Aide
CHOC Children's Hospital
Orange, CA
10.2021 - 02.2022
- Delivered dishes and meal trays to patient rooms during scheduled times.
- Assisted with preparing and serving meals according to dietary requirements and regulations.
- Maintained a clean work environment by sanitizing equipment and washing dishes.
- Demonstrated effective communication skills when interacting with patients, families, and staff.
- Checked meal trays for compliance with diet modifications.
- Helped with storing, rotating, and restocking of food supplies.
- Checked temperatures of hot and cold foods to guarantee quality standards were met.
Personal Shopper
Walmart
Stanton, CA
05.2021 - 10.2021
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Greeted customers and offered assistance with selecting merchandise, finding items, and completing purchases.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Little Caesars
La Mirada, CA
05.2018 - 01.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science (B.S.) - Public Health
California State University, Fullerton
Fullerton12.2024
Associate in Arts (A.A.) - Human Expression
Fullerton College
Fullerton12.2022
Skills
- Communication
- Teamwork
- Organizational skills
- Care planning
- Critical thinking
- Computer Literate
- Scheduling
- Documentation
- Customer service
LANGUAGES
Spanish - Native
English - Bilingual
Timeline
Pharmacy Clerk
Avita Pharmacy
07.2025 - Current
Client Care Coordinator
Rume Health
05.2024 - Current
Front Desk Receptionist
Hampton Inn
11.2022 - 05.2024
Dietary Aide
CHOC Children's Hospital
10.2021 - 02.2022
Personal Shopper
Walmart
05.2021 - 10.2021
Cashier
Little Caesars
05.2018 - 01.2020
Associate in Arts (A.A.) - Human Expression
Fullerton College
Bachelor of Science (B.S.) - Public Health
California State University, Fullerton