Summary
Overview
Work History
Education
Skills
Timeline
Generic

JACQUELINE MARIER

Standish,USA

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Software.

Overview

20
20
years of professional experience

Work History

Patient Service Representative

Northern Light Mercy Hospital
11.2021 - 07.2024
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Software to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Facilitated communication between patients and various departments and staff.
  • Engaged with patients to provide critical information.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Resolved customer complaints using established follow-up procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Delivered support to medical staff in completion of patient paperwork.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Store Manager

Walgreens
06.2020 - 10.2021
  • Working closely with the Pharmacy Manager on current company initiatives.
  • Encouraging engagement with store staff by creating interactive activities.
  • Maintaining OSA program to ensure accountability for store staff and satisfied customers.
  • Reviewing KPI's and operating statement for areas of improvement.
  • Writing daily notes for the store to ensure store operation and tasks are completed in a timely manner.
  • Working closely with the Community Leader to ensure drive for success is in line with District and Company goals.
  • Responsible for hiring and training all new employees.
  • Ensuring customer satisfaction by training store staff on how to resolve issues.
  • Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
  • Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards.
  • Responsible for the integrity of the stores appearance along with ordering, receiving, shipping, and cash handling.

Assistant Manager

Walgreens
01.2017 - 06.2020
  • Creating a weekly schedule within the budget.
  • Receiving merchandise from multiple vendors and ensuring accuracy.
  • Supporting all departments of the store by giving positive encouragement, establishing expectations, coaching, and training.
  • Providing excellent customer service and resolving customer related issues effectively.
  • Responsible for the integrity of the stores appearance along with ordering, receiving, shipping, and cash handling.
  • Supervised hourly and temporary personnel, provided work direction and reviewed work processes.

Shift Lead

Walgreens
01.2011 - 01.2017
  • Managed operations during shift, with total awareness of activities of employees and customers.
  • Guided staff in absence of direct supervisors.
  • Reviewed customer play and issued complementary services to maintain customer loyalty.
  • Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
  • Developed and maintained effective working relationships with team members, management, and customers.

Hairstylist

Self-Employed
01.2005 - 01.2011
  • Advised customers about current styling trends and optimal designs to flatter different faces.
  • Connected closely with customers to deliver positive hairstyling and cutting experiences and build strong loyalty for repeat business.
  • Applied bleaching and coloring agents to achieve customers' desired hair colors.
  • Taught customers about proper haircare and styling techniques to improve overall satisfaction.
  • Worked with hot waxes, chemical solutions, and hand-held devices to remove customers' unwanted hair.
  • Scheduled client appointments.
  • Delighted customers with personalized support and careful attention to each person's unique preferences and features.

Education

Associate Of Applied Science - Psychology

University of Phoenix
Tempe, AZ

Skills

  • Thinking outside the box
  • Complex Problem Solving
  • Troubleshooting
  • Empowering others
  • Operation Monitoring
  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Appointment scheduling
  • Registration and admissions
  • Phone and email etiquette
  • Healthcare systems navigation
  • Strong empathy
  • Problem-solving
  • Team collaboration
  • Money handling
  • Quality assurance
  • Relationship building
  • Eligibility determination
  • Conflict resolution
  • Payment processing
  • Patient education
  • Information collection
  • Registration management
  • Work quality evaluation
  • Team leadership
  • Referral coordination
  • Scheduling diagnostic procedures
  • Fee collection
  • Regulatory compliance
  • Resource allocation
  • Friendly and outgoing
  • Customer follow-up
  • Verbal and written communication
  • Electronic health records
  • Data entry
  • Policy understanding
  • Medical coding
  • Health insurance knowledge
  • Patient identity verification
  • Privacy regulations knowledge
  • Complaint processing
  • Insurance company billing
  • Registration and scheduling
  • Attention to detail
  • Caring and empathetic
  • Medical insurance
  • Calm and effective under pressure
  • Insurance authorizations
  • Patient documentation
  • Punctual and hardworking
  • Insurance verifying
  • Administrative and office support
  • Data collection
  • Gathering information from patients
  • Insurance forms processing
  • Patient confidentiality and data security
  • Payment collection
  • Clerical and filing support
  • Explaining policy and procedures
  • Documenting and recording information
  • Claims handling and coverage verification
  • Communicating to patients and families
  • Schedule coordination
  • Patient intake
  • Document filing
  • Records management
  • Benefits explanation
  • Reliability and dedication
  • Providing information and resources
  • Health information Access management

Timeline

Patient Service Representative

Northern Light Mercy Hospital
11.2021 - 07.2024

Store Manager

Walgreens
06.2020 - 10.2021

Assistant Manager

Walgreens
01.2017 - 06.2020

Shift Lead

Walgreens
01.2011 - 01.2017

Hairstylist

Self-Employed
01.2005 - 01.2011

Associate Of Applied Science - Psychology

University of Phoenix

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