Jacqueline Martin
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ESC Paraprofessional
Polk County Public Schools
Davenport, FL
07.2020 - 06.2024
- Supplied one-on-one attention to each student during group activities.
- Distributed textbooks, workbooks, papers and pencils to students.
- Improved behavior with modification and positive reinforcement techniques.
- Provided supplemental supervision in classrooms, schoolyards, and cafeterias.
- Organized student performance and enrichment activities to facilitate learning.
Cafeteria Worker
Orange County Public Schools
Apopka, FL
07.2018 - 02.2020
- Prepared hot entrees according to recipes and instructions provided by supervisor.
- Served customers quickly and efficiently while maintaining high standards of customer service.
- Tailored orders to address customer allergies and gluten concerns.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Followed health and safety regulations when preparing meals or handling food products.
- Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
- Performed work to top standards, proving best service for students, employees and school visitors.
Rental Associate
Universal Studios
Orlando, FL
01.2017 - 07.2018
- Greeted customers in a friendly and professional manner.
- Processed rental applications, contracts and payments accurately.
- Educated customers on rental policies and procedures.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Processed rentals and collected associated payments.
- Completed end-of-day reconciliation tasks including cash balancing and deposit preparation.
Call Center Insurance Agent
TTEC Call Center
Orlando, FL
08.2017 - 01.2018
- Offered resolutions to de-escalate calls and solve customer issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Toys Associate
Walmart
Apopka, FL
02.2016 - 05.2017
- Ensured store displays were attractive and inviting to customers.
- Performed customer service duties such as greeting customers, answering questions, and responding to inquiries.
- Organized store shelves by product type and category, ensuring merchandise was displayed properly.
Cashier/Sales Associate
excel Beauty supply
Brooklyn, NY
02.2009 - 02.2016
- Answered customer inquiries regarding store policies and procedures.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL12-2024
Associate of Science - Restaurant And Food Services Management
Valencia College
Orlando, FL05-2021
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2020
Skills
- Test Proctoring
- IEP Compliance
- Differentiated Instruction
- Crisis Intervention
- Teacher Support
- Individual Student Assistance
- Computer Skills
- Student Health and Safety
- Helping Students With Special Needs
Languages
English
Professional
Accomplishments
I have receive recognition for making Dean list twice.
Certification
- I have certificate in Guest services, Beverage manage and culinary level 1 and 2.
References
References available upon request.
Timeline
ESC Paraprofessional
Polk County Public Schools
07.2020 - 06.2024
Cafeteria Worker
Orange County Public Schools
07.2018 - 02.2020
Call Center Insurance Agent
TTEC Call Center
08.2017 - 01.2018
Rental Associate
Universal Studios
01.2017 - 07.2018
Toys Associate
Walmart
02.2016 - 05.2017
Cashier/Sales Associate
excel Beauty supply
02.2009 - 02.2016
Bachelor of Science - Hospitality Management
University of Central Florida
Associate of Science - Restaurant And Food Services Management
Valencia College
Associate of Arts - General Studies
Valencia College