Jacqueline Martinez
LINCOLN,CA
Summary
Highly skilled and results-driven Data Analyst with extensive experience in analyzing large datasets to uncover insights that support strategic decision-making. Expertise in data validation, reporting, and business intelligence. Adept at collaborating with cross-functional teams and business leaders to drive improvements in data-driven solutions. Proficient in creating reports and dashboards, maintaining data integrity, and adhering to industry regulations.
Overview
10
10
years of professional experience
Work History
Business Intelligence Analyst
Sutter Health
04.2018 - 10.2024
- Conducts in-depth analysis of large datasets to identify trends and patterns, guiding business decisions
- Utilize data insights to inform strategic decision-making, driving organizational performance improvements
- Collaborate with team members and business leaders to develop and implement data-driven strategies and solutions
- Creates and maintains detailed reports and dashboards to communicate key performance metrics
- Continuously evaluate and enhance data collection, analysis, and reporting processes for efficiency and accuracy
- Clearly convey complex technical information and data analyses to non-technical stakeholders
- Triages and streamlines customer requests, maintaining enterprise-level reporting and ensuring healthcare data integrity
- Develops comprehensive training materials for onboarding new team members into complex EHR systems management
- Stay current with industry trends and best practices in data analysis and business intelligence to optimize processes
- Strategizes ways to improve data reporting fundamentals by analyzing end-user experiences, business requirements, quality developments, and report specifications using User Acceptance Testing (UAT)
- Upholds strict confidentiality and compliance with data privacy regulations when handling sensitive information.
Department Secretary for the Executive of Business Application Services
Sutter Health
03.2017 - 04.2018
- Demonstrated clear project priorities across varied initiatives, resulting in a significant improvement in alignment with business goals and a measurable increase in stakeholder satisfaction ratings
- Expanded a series of interactive presentations for team workshops, incorporating real-time data analysis; these presentations grew participant engagement by 50%, leading to more effective knowledge sharing among team members
- Maintained Team SharePoint content to provide resources and support to internal and external customers
- Primary point of contact for leadership, management, various teams, clients and vendors
- Sustained a centralized documentation system for meeting minutes and agendas, resulting in a 50% reduction in time spent searching for past meeting notes among team members and enhancing collaboration efficiency
- Executed backup support for administrative staff, maintaining daily operations and improving overall team productivity; led to a 20% decrease in resolution time for inquiries and tasks
- Initiated analysis for irregularities and errors on content and submittals for approval on high priority projects
- Facilitated the preparation of visual aids and materials for presentations, resulting in smoother delivery across 10+ sessions; this approach escalated audience engagement and comprehension during critical discussions
- Developed and managed calendars, by implementing a digital scheduling tool, resulting in a 40% reduction in scheduling conflicts while coordinating 15+ meetings weekly with stakeholders and clients
- Delivered exceptional customer service to over 200 internal and external clients
- Revamped the Business Application SharePoint site by implementing a streamlined navigation structure and optimizing content organization; increased user engagement by 40%.
Department Secretary/CPC
Sutter Health
05.2014 - 03.2017
- Led communication efforts as a primary liaison for a 50-member cross-functional team, enhancing interdepartmental collaboration
- Produced minutes, memos, and agendas for meetings and coordinated presentations and meeting space
- Prearranged conferences, seminars, training and brought together interviews
- Updated and refreshed the Online Services Data Dashboard
- Formatted and produced large presentations, which may include strategic planning documents or committee presentations documents
- Facilitated request for new hires, offboarding, equipment, permissions, software, VP, and mobile devices
- Maintained and managed calendars, screened calls and coordinated travel arrangements
- Provided superior customer service to internal and external clients
- Achieving a 20% reduction in customer complaints by developing and launching a comprehensive training program for the team focused on effective communication strategies and conflict resolution techniques
- Established and operated the content on the OLS SharePoint site
- Collected data and created documents including policies, charts, presentations and graphs for staff
- Supervised the on-call weekly schedule, mobile phones and air cards.
Education
BA - Psychology
National University
05.2018
Skills
- Power BI
- EPIC EHR
- RWB
- SlicerDicer
- Tableau
- Clarity
- TFS
- SQL
- SCRUM
- Data Bricks
- Microsoft Suite
- Excel
- UAT
- SDLC
- UX Design
- Confluence
- TEAMS
- Jira
- ServiceNow Management
- Lawson
- SharePoint
- Data Analysis & Interpretation
- Cross-Functional Collaboration
- Problem-Solving
- Time Management
- Data Validation & Quality Control
- Data Privacy & Compliance
- EHR Systems Management
- Training & Development
- Business Intelligence Analysis
Timeline
Business Intelligence Analyst
Sutter Health
04.2018 - 10.2024
Department Secretary for the Executive of Business Application Services
Sutter Health
03.2017 - 04.2018
Department Secretary/CPC
Sutter Health
05.2014 - 03.2017
BA - Psychology
National University