Jacqueline Martinez
Freer,TX
Summary
Experienced Mobility/Wireless Manager with a proven track record in client and project management. With over 16 years of industry experience, excels in effectively communicating with technology, executive, and business audiences. Demonstrates strong project management skills and the ability to build relationships, consistently achieving successful outcomes.
Overview
23
23
years of professional experience
Work History
Mobility Manager
Telarus
04.2022 - Current
- Oversee day-to-day operations within the Mobility Specialty Team.
- Oversee hiring and training of new employees as needed.
- Lead and motivate employees to accomplish organizational goals.
- Provide solutions to issues (employee conflicts, partner conflicts, loss of business to competitors).
- Manage and communicate change management as needed.
- Set department policies and procedures.
- Implement and enhance processes as needed.
- Follow through on disciplinary actions as needed.
- Create, track, and manage incentive payments.
- Attend and participate regularly in monthly, quarterly, and annual employee 1:1s.
- Set and communicate monthly performance metrics.
- Manage PTO and coverage coordination.
- Oversee partner onboarding.
- Participate in ongoing supplier (carrier) training with the team as needed.
- Attend all necessary management calls/meetings.
- Report monthly mobility sales to management.
- Actively assist in relationship building between the operations team and ancillary departments.
- Conduct new partner onboarding training for all carriers.
- Register opportunities for Verizon and T-Mobile.
- Understand and enforce carrier rules of engagement.
- Reconcile commissions.
- Update partners on carrier promotions, announcements, and updates weekly.
Senior Mobility Specialist (Remote Office)
Telarus
01.2019 - 04.2022
- Sourcing and procurement of handsets, tablets/iPads, M2M, IoT and accessories for AT&T, Verizon, Sprint, T-Mobile and Rogers Canada
- Assist with quotes, coverage checks, orders, and customizable
projects and solutions that cover the mobility spectrum in the
marketplace today - Customer invoice review, wireless portal set up (including setting up a voicemail box), and MACD and help desk support
- Engage 3rd party Solution Providers within our portfolio to meet clients mobility needs
Channel Manager (Remote Office)
Advantix Solutions Group
08.2017 - 01.2019
- Generation of new revenue from the sale of Advantix products and services through strategic partnerships
- Develop and execute strategic sales plans with the requirement to meet and exceed channel sales revenue, channel sales profitability, new customer acquisition and customer satisfaction goals
- Establish productive, professional relationships with key personnel in assigned partner accounts to ensure revenue targets are achieved
- Exceeded assigned targets for profitable sales volume and strategic objectives in assigned partner accounts
- Responsible for training and development objectives for designated partner accounts while targeting and developing sales plans for successful go-to-market strategies
- Coordinate the involvement of company personnel, including support, service, marketing, and management resources in order to meet partner performance objectives
- Assure partners are up to date on product portfolio and processes for engagement, training, joint customer presentations, proposal preparation, pricing, negotiations, contracting, closing, and oversight of implementation and escalation of issues
- Solution Selling with knowledge to translate product and service features into benefits that solve real enterprise customer difficulties
- Sell through partner organizations to clients in coordination with partner sales resources
- Maintain high partner satisfaction rating that exceed company standards
- Awarded Presidents Club 2017, partner with most closed revenue
- Process new client billing data for optimization
- Report monthly commission-able wins to all master agencies
Sales Support Manager (Remote Office)
Advantix Solutions Group
07.2014 - 08.2017
- Process potential client billing data for optimization
- Assist sales team in day to day requests
- Assign Channel Manager to new partners
- Schedule partner training
- Provide monthly, quarterly and annual quota reports to CEO
- Maintain CRM with accurate partner information
Reporting Manager
Advantix Solutions Group
09.2009 - 07.2014
- Ensured accuracy of monthly client reports
- Process potential client billing data for optimization
- Monthly Rate Plan & Feature Recommendations
- New client Report Discovery & Development
- Provided Account Management team with client invoices
- Maintain updated provider knowledge to ensure accurate billing
- Set up new client provider portals
Administrative Assistant
Advantix Solutions Group
07.2008 - 09.2009
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Received and screened a high volume of internal and external communications, including email and mail.
- Greeted visitors, answered phone calls, and directed visitors to the appropriate party.
- Trained and interviewed new hire candidates
- Created PowerPoint presentations used for business development.
- Create monthly, quarterly, and annual quota reports for CEO
Business Office Clerk
Freer Independent School District
09.2003 - 07.2008
- Answer and route mainline phone to appropriate party
- Responsible for processing billing payments for the school district
- Budget resources for district and maintained purchase order system
- Order supplies requested by teachers
- Submit annual state transportation reports
- Assist Business Office Manager and Superintendent
Clerk
Party City
01.2002 - 12.2002
- Total price and tax on merchandise purchased by customer
- Answer customers question concerning location of items and pricing
- Restock and zone merchandise
Education
Associate of Science - General Studies
Coastal Bend College
Beeville, TX2015
Skills
- Building Channel Relationships
- Results-oriented
- Performance Monitoring Techniques
- Excellent communication
- Reports generation and analysis
- Knowledge of all mobile carriers
- Vendor Relationship Management
- Relationship Management
- Channel Development
- Salesforce
Timeline
Mobility Manager
Telarus
04.2022 - Current
Senior Mobility Specialist (Remote Office)
Telarus
01.2019 - 04.2022
Channel Manager (Remote Office)
Advantix Solutions Group
08.2017 - 01.2019
Sales Support Manager (Remote Office)
Advantix Solutions Group
07.2014 - 08.2017
Reporting Manager
Advantix Solutions Group
09.2009 - 07.2014
Administrative Assistant
Advantix Solutions Group
07.2008 - 09.2009
Business Office Clerk
Freer Independent School District
09.2003 - 07.2008
Clerk
Party City
01.2002 - 12.2002
Associate of Science - General Studies
Coastal Bend College