Summary
Overview
Work History
Education
Skills
fashion,sewing clothes.
Languages
Timeline
Generic

Jacqueline Martinez

Chicago,IL

Summary

Proven Restaurant Hostess with a track record of enhancing customer satisfaction at professor pizza by expertly managing high-pressure situations and multitasking. Skilled in POS system operations and building strong guest relations, demonstrated by resolving conflicts with empathy and minimizing complaints, leading to increased loyalty and repeat business. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Tyanna Jones
07.2023 - 08.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Restaurant Hostess

Andy Lopez
07.2022 - 07.2023
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate of Science - Zoology

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
07.2026

Skills

    Customer Service

    Strong multitasking

    Greeting guests

    Active Learning

    Assertiveness

    Relationship Building

    Guest Relations

    POS system operations

fashion,sewing clothes.

I enjoy fashion and clothing in general i like experimenting with different styles and love coming up with different outfits that i think would compliment me, i come up with creative ideas for a piece and work on it myself, which incudes sewing my own pieces.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Restaurant Hostess

Tyanna Jones
07.2023 - 08.2024

Restaurant Hostess

Andy Lopez
07.2022 - 07.2023

Associate of Science - Zoology

City Colleges of Chicago - Wilbur Wright College
Jacqueline Martinez