Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacqueline Martinez

Whiting,IN

Summary

Highly skilled and bilingual Customer Service Representative with over 5 years of experience in a fast-paced environment. Committed to delivering exceptional customer service and fostering positive client relationships. Self-motivated team player with excellent communication skills and a strong problem-solving ability. Recognized for maintaining a positive attitude, professionalism, and effective multitasking. Proficient in handling customer inquiries, resolving issues, and providing detailed product information. Experienced in utilizing CRM software and other customer service tools for optimal customer satisfaction. Dedicated to delivering an excellent customer experience and driving long-term customer loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Owner Connect
01.2023 - Current
  • Fully Remote Customer Service Representative. Who handles over 200 plus in-bound and out-bound calls on a daily.
  • Specializing in Setting Appointments, Data Entry, and Daily Customer Follow ups. Training New Hires.
  • Virtually served more than 150+ customers daily by providing assistance with detailed information and any additional request or recommendations needed from customer.
  • Confirm and or reschedule missed/no show appointments.
  • Metting daily quotas. Including hourly dials and required daily tasks. Training new hires. Completing multiple tasks and meeting dead lines.
  • Experience with multiple CRM. App. Logs, Excel and Microsoft.
  • Assist customer complains with patience and understanding, and identified resolutions to ensure customer satisfaction
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and team productivity by promoting operational best practices.

Customer Service Representative

Bosak Auto
09.2021 - 01.2023
  • Maintained daily appointments and work schedules for 15+ team members.
  • Scheduled, rescheduled, and verified customer information and appointment dates/times.
  • Maintain guest records along with recent visit follow ups to ensure utmost accuracy and customer feed back.
  • Maintained digital and hard-copy filing system. As well as filing and organizing file room.
  • Reported daily to Manager in regards to any customer complains or employee requests.
  • Maintained up-to-date knowledge of product and service changes.

Receptionist

Bosak Auto
07.2020 - 09.2021
  • Greeted and checked in all guest.
  • Ordered required office supplies and weekly team luncheon.
  • Process payments, via cash, check or credit card.
  • Provide administrative support to the Finance, Warranty and Title Clark Dept. Including data entry, filing, sending faxes, and making photocopies, taking messages.
  • Answered and directed incoming phone calls, ensuring efficient communication within the organization.
  • Managed the distribution of mail, faxes, and packages, ensuring timely delivery to the appropriate individuals.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • 50+ inbound and outbound calls daily.

Education

Diploma - High School

Morton East
Cicero, IL
05-2012

Skills

  • Time Management and Organization
  • Relationship building
  • Customer relationship management (CRM)
  • Accuracy and Precision
  • Inbound and outbound calling
  • Complaint handling and resolution
  • Verbal and written communication
  • Task prioritization
  • File and database management
  • Bookkeeping operations

Certification

Cosmetology Paul Mitchell Chicago November 2013


Timeline

Customer Service Representative

Owner Connect
01.2023 - Current

Customer Service Representative

Bosak Auto
09.2021 - 01.2023

Receptionist

Bosak Auto
07.2020 - 09.2021

Diploma - High School

Morton East

Similar Profiles

CREATE PROFILE
Jacqueline Martinez