Jacqueline Marx
Cleveland,TN
Summary
Dynamic and dedicated professional with a proven track record at Whirlpool Call Center, excelling in customer account management and problem-solving. Known for fostering teamwork and enhancing client satisfaction through exceptional service. Skilled in adapting to diverse needs while maintaining a strong focus on quality and efficiency.
Overview
20
20
years of professional experience
Work History
Senior Call Expert
Whirlpool Call Center
04.2017 - 03.2025
- Managed customer accounts with accuracy, ensuring all information was up-to-date and easily accessible for future reference.
- Contributed to a positive work environment by fostering teamwork and open communication among peers and supervisors alike.
- Maintained comprehensive knowledge of products and services, enabling efficient problem-solving for a wide range of customer needs.
- Upgraded skills through ongoing training programs, staying current on industry developments and emerging technologies relevant to the role.
- Reduced hold times for customers by implementing strategies aimed at swiftly routing callers to the appropriate departments.
Professional Cleaner
Commercial Building Services
Cleveland, TN
04.2011 - 03.2017
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
DSP-1
Life Bridges
Cleveland, TN
04.2005 - 09.2010
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
GED - GED
Blackhawk Technical College
Janesville, WI1994
Skills
I am an easy going person
I get along with most people
I do my very best to please all
I do a lot of cooking and some baking
I do crafts for my house only
Timeline
Senior Call Expert
Whirlpool Call Center
04.2017 - 03.2025
Professional Cleaner
Commercial Building Services
04.2011 - 03.2017
DSP-1
Life Bridges
04.2005 - 09.2010
GED - GED
Blackhawk Technical College