JACQUELINE MASON-JONES
Durham NC,NC
Summary
Seasoned Area Manager with solid background in overseeing daily operations, managing staff and implementing business strategies. Possess strong leadership skills, adept at problem-solving. Known for fostering team collaboration while ensuring optimal customer service and satisfaction.
Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to reduce staff turnover as well as keeping employees on-task and achieving quality objectives.
Overview
38
38
years of professional experience
Work History
Administrative Assistant
Lewis & Son Concrete
Durham, NC
09.2020 - Current
- Managed office supplies inventory and placed orders when necessary.
- Entered data into spreadsheets using Microsoft Excel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Developed and maintained filing systems for confidential documents and records.
- Composed letters, memos, reports, emails, and other written correspondence as required by management staff.
- Scheduled appointments between clients and owner for free estimate quotes.
- Keep up to date appointments on a software called Time Tree Calendar.
- Send out appointment reminders to clients.
- Answered questions from customers regarding services offered by the company.
- Assist in writing 501 3(c) for Non-Profit Organization sponsored by company.
- Provided administrative support with scheduling meetings and managing calendars.
- Managed incoming calls while providing information.
- Organized and maintained filing systems for physical documents.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Proofread content for typo-free emails and documentation.
- Responded to customer issues to provide immediate resolution and improve retention.
- Used notepad to compose and transcribe meeting minutes.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Assist with the End of The Year Tax Preparation.
Area Manager - Transportation Services
Durham Public Schools
Durham, NC
05.1986 - 03.2021
- Oversee the day to day operation of the entire SE Division of Transportation which includes 100 plus employees.
- Oversee the recruitment process for new staff members including application process, interviewing, and training.
- Ensure adequate bus coverage on school buses for day to day operation.
- Ensure Division is in compliance with safety regulations and standards.
- Resolved conflicts between employees, school personnel, and parents in a professional manner.
- Coordinated with managers to develop plans for improving operational efficiency.
- Conferred with administrative staff to devise and implement corrective actions.
- Boosted team morale by organizing varieties of fun functions.
- Plan and conduct monthly team meetings.
- Cultivated positive rapport with bus drivers, school administration as well as parents.
- Ensures that bus routes are reliable, safe and provide timely service daily.
- Actively works to ensure DPS Transportation Services maintain high standards in pupil transportation; adheres to and enforces state wide inspection program standards as a measure of quality.
- Oversee accident investigations; complete accident report packet process.
- Utilizes TIMS to research and resolve transportation routing/student issues.
- Process administrative report's, including payroll.
- Enforces administrative policies and procedures.
- Operate school bus when necessary.
- Enforces administrative policies and procedures, including adhering to guidelines issued by the State of North Carolina for pupil transportation.
- Compile data for state wide state report for district.
- Fill out and submit worker's compensation claim forms.
- Download video footages for school personnel to view.
- Oversee payroll, field trips, bus inspections, maintenance of school buses and anything pertaining to the relationship between employees, school personnel, students and parents.
Education
Some College (No Degree) - Business Management/Accounting
North Carolina Central University
Durham, NCSome College (No Degree) - Computer Programming
Durham Technical Community College
Durham, NCSkills
- Office phone, fax, Microsoft Office, Excell, Outlook, EveryInfo, TIMS, Adobe
- AS400
- Google docs
- Power Point
- File
- Two-Way Radio
- Desktop Computer
- Relationship building and management
- Recruitment and hiring
- Staff Training and Development
- Staff Scheduling
- Employee Scheduling
- Performance Management
- Ability to read and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports and general business correspondence
- Ability to effectively respond to questions from customers and the general public
- Ability to add subtract, multiply, and divide, using whole numbers, common fractions and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- NC CDL License with School Bus & Passenger Endorsements, including school Bus Pocket card Certification
References
References available upon request.
Timeline
Administrative Assistant
Lewis & Son Concrete
09.2020 - Current
Area Manager - Transportation Services
Durham Public Schools
05.1986 - 03.2021
Some College (No Degree) - Business Management/Accounting
North Carolina Central University
Some College (No Degree) - Computer Programming
Durham Technical Community College
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