Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacqueline May

Chino Hills,California

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Awareness that the customer experience is the foundation of any successful business.


Ready to leverage training and experience to take on new professional challenges.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.



Overview

42
42
years of professional experience
1
1
Certification

Work History

Realtor

First Team Real Estate
10.2008 - Current
  • Customer centric service at all aspects of my career. From first meeting, follow-up, education, advisor, preparation, over coming objections, problem solving, celebrating their achievement of the buy or sell and continued follow-up for repeat business and/or referrals.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Advised and informed prospective clients on current market activities and conditions with actual data not just opinion.
  • Negotiated on clients behalf (strong negotiation skills).
  • Designed and implemented both print and digital marketing pieces, video, reels.
  • Maintained and utilized CRM to manage SOI and Leads.

Receptionist /Office Manager

JCM Construction
03.2005 - 01.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records and invoices.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Set appointments for jobs, vendors, sub contractors and inspectors.
  • Created and implemented marketing materials and client appreciation gifts and cards.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.

Loss Mitigation Assistant Manager

Master Financial
04.1996 - 03.2005
  • First hire to department for the company.
  • Designed and implemented the work flow, proceedures for entire department.
  • Handled the "problem" customer calls, mostly from people losing their homes, REO Agents with issues or waiting for reimbursements.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Trained, evaluated and managed entire Loss Mitigation Staff.
  • Reviewed and approved files from staff recommendations for paths of foreclosure, short sales, note sales, collections.
  • Attended meetings with VP to inform and give recommendations on course of action for assets serviced by Master Financial (Master Servicing Company)
  • Designed and implemented the work flow for entire department.

Property Manager

Kona Lani Apartments
12.1986 - 09.1991
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Designed and implemented a parking system allowing owners to rent reserved spaces to tenants for extra income.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Retail Store Manager

Crossroads
02.1982 - 12.1986
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Submitted orders for new inventory.
  • Trained team members in successful strategies to meet operational and sales targets.

Education

Associate of Arts - Finance, Real Estate, Design

Fullerton College
Fullerton, CA

Skills

  • Real Estate Industry Understanding
  • Strong Negotiation Skills
  • Customer Rapport and Relationship Maintainence
  • Appraisal Accuracy / Market and Competitive Evaluations
  • Online Platforms
  • Property Management
  • Client Needs Assessment
  • Leasing and Sales
  • Market Research
  • Microsoft Office
  • Sales Negotiation
  • Marketing and Advertising
  • Client Relations

Certification

  • Licensed Realtor
  • Member of CAR and NAR
  • Master Certifide Negotiator
  • Certified Short Sale Specialist


Timeline

Realtor

First Team Real Estate
10.2008 - Current

Receptionist /Office Manager

JCM Construction
03.2005 - 01.2008

Loss Mitigation Assistant Manager

Master Financial
04.1996 - 03.2005

Property Manager

Kona Lani Apartments
12.1986 - 09.1991

Retail Store Manager

Crossroads
02.1982 - 12.1986

Associate of Arts - Finance, Real Estate, Design

Fullerton College

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Jacqueline May