Jacqueline May
Customer Service, Security Guard, Pace
CHICAGO,IL
Overview
19
19
years of professional experience
Work History
Security Guard
Allied Universal Security Services
03.2023 - 11.2025
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Fostered safe shopping environment, quickly addressing customer concerns and incidents.
- Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
- Reduced false alarm responses, accurately assessing and responding to security alerts.
Professional Driver
First Trainsit
01.2022 - 04.2024
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Drove various types of vehicles including sedans, SUVs, vans, small trucks or buses ensuring adaptability across diverse assignments within the fleet team.
- Completed routes efficiently and according to compliance rules.
- Streamlined navigation through the use of GPS technology and real-time traffic updates.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Customer Service Representative
Food 4 Less Supermarket
05.2007 - 08.2023
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Tilden High
Chicago, IL06-1985
Skills
Patrolling activities
Security operations management
Dependability
CCTV surveillance
clear report writing
observational skills
Security protocol development
NOTICE OF NEW MANAGEMENT
- Dear Tenants
- Please be advised that effective immediately, your building at 8054 S. Hermitage is now under new management by Elite Commercial.
- Elite Commercial will be responsible for all property management functions including rent collection, maintenance coordination, building communication, and lease administration.
- Your new Property Manager is Marcus.
- For questions regarding your lease, building policies, or maintenance requests, please contact: 708-323-1906 EXT 2
- Maintenance Requests & Communication
- We utilize TenantCloud for communication and maintenance requests.
- Please download the free app or visit: www.tenantcloud.com
- Through TenantCloud you can:
- Receive building notifications and updates
- Make rent payments
- Required
- Submit maintenance or repair requests
- Chat directly with management
- An email notification from tenant cloud has already been sent to the email address on file for you to set up your account
- For TenantCloud technical support, please call: 737-300-9331 (9am–5pm CT)
- We appreciate your cooperation during this transition and look forward to improving your living experience.
- Elite Commercial
- Property Management Team
Timeline
Security Guard
Allied Universal Security Services
03.2023 - 11.2025
Professional Driver
First Trainsit
01.2022 - 04.2024
Customer Service Representative
Food 4 Less Supermarket
05.2007 - 08.2023
High School Diploma -
Tilden High