Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Jacqueline McCartan

Fort Walton Beach,Florida

Summary

To obtain a career with a Brand that is people focused while creating a positive, trusting, professional and productive employee experience. Through leadership versatility fostering an environment that creates a disciplined culture that supports employment and operational tasks.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

25
25
years of professional experience

Work History

Store Manager

Starbucks
02.2022 - Current
  • Delegated assignments to meet coverage needs and maintain store standards.
  • Promoted team-oriented culture with common sales, service and productivity goals.
  • Set performance expectations for employees and implemented improvement plans to reach targets.
  • Developed employee strengths to improve engagement and remain competitive.
  • Recruited, interviewed and hired new employees based on strengths, preparedness and work experience.
  • Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses.
  • Made recommendations regarding employee pay rate and advancement.
  • Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
  • Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations.
  • Supported HR initiatives by connecting with employees and actioning staff feedback.
  • Increased employee job satisfaction with hands-on, motivational approach.
  • Reviewed monthly Profit and Loss (P&L) statements to identify areas in need of improvement.
  • Identified training requirements for existing employees and organized various training sessions, workshops and other activities.
  • Oversaw consistent and fair discipline of company employees, including performance improvement strategies and staff terminations.
  • Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations and standards.
  • Forecasted employment needs and built recruitment funnels to maintain consistent stream of top-quality candidates.
  • Managed successful training programs for new hires and established employees to keep all stakeholders educated on corporate policies and procedures.
  • Collaborated with both manager and employees to handle questions and resolve work-related issues.

Store Manager

Bath & Body Works
06.2005 - 05.2022
  • Made recommendations regarding employee pay rate and advancement.
  • Implemented loss prevention strategies to reduce shrinkage and control theft.
  • Recruited, interviewed and hired new employees based on strengths, preparedness and work experience.
  • Directed and maintained store merchandising standards to present organized and engaging in-store experience.
  • Developed employee strengths to improve engagement and remain competitive.
  • Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses.
  • De-escalated employee disputes using appropriate mediation techniques for minimal staff disruption.
  • Increased employee job satisfaction with hands-on, motivational approach.
  • Set forward-thinking policies to meet business needs and boost team success.
  • Resolved problems, provided open communication and recommended discipline and terminations.
  • Supported HR initiatives by connecting with employees and actioning staff feedback.

Executive Team Lead

Target
02.2020 - 10.2020
  • Build a team of passionate and knowledgeable Guest Advocates and service and engagement team leads who strive to exceed guest expectations in all areas.
  • Ensure timely and accurate fulfillment of online orders for drive up and store pickup.
  • Create a culture of accountability through clear expectations and performance management.
  • Drive total store sales through understanding how my teams' performance impacts store profitability.
  • Communicated professionally with employees for timely redressal of work grievances, complaints, and harassment allegations.
  • Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations and standards.
  • Collaborated with both manager and employees to handle questions and resolve work-related issues.
  • Created multiple customized training programs to enhance employee effectiveness.
  • Managed successful training programs for new hires and established employees to keep all stakeholders educated on corporate policies and procedures.
  • Forecasted employment needs and built recruitment funnels to maintain consistent stream of top-quality candidates.

Boutique Manager

Swarovski
02.2015 - 08.2016
  • Motivated, inspired, and led my team to achieve personal and store productivity goals on a daily, weekly, monthly, and quarterly basis.
  • Ensured the boutique was consistently focused on delivering a positive and personal customer experience.
  • Analyzed business results and created action plans with urgency to drive sales.
  • Actively coached my team with an emphasis on accountability and a desire to achieve at the highest level.
  • Recruit, hire, and retain top talent.

Boutique Manager

Bare Minerals
07.2013 - 12.2014
  • Identified opportunities to drive traffic into store through events, community outreach, sampling, and newness launches.
  • Met goals while maintaining a strong floor presence and leading by example.
  • Observed employees' interactions with clients, coached in the moment as needed.
  • Ensured all employees are consistent with company tools and resources, building a client based business.
  • Actively networked and recruited Beauty Ambassadors to ensure open positions were filled with top talent in a timely manner.

Teller Manager/Banker

Charter One Bank
12.2000 - 05.2007
  • Consulted with current and new customers regarding solutions to ensure a successful financial future.
  • Met and exceeded sales goals.
  • Established and maintained relationships with the community.
  • Continued self-education on the most up to date products and services the bank provided.
  • Responsible for branch and teller vaults.
  • Coached and trained all tellers to accurately and efficiently process transactions in accordance with policy and procedures.

Education

High School Diploma -

Whitmer High School
Toledo, OH
01.2000

Licensed Facial Specialist - Facial Specialist

The Cassady Academy
Pensacola, FL
10-2024

Skills

  • Excellent multi-tasker
  • Thrives in a team environment
  • Strong problem solving skills
  • Very organized with great attention to detail
  • Excellent verbal and written communication skills
  • Ability to prioritize responsibilities through delegation and time management

Community Service

Wreaths Across America, Bob Hope Village, adopted a wing, Toys for Tots, Military Family Store, Fisher House, Eglin, Neighborhood Grants, Supporting deployed troops through letters and coffee, Hulburt tree lighting

Timeline

Store Manager

Starbucks
02.2022 - Current

Executive Team Lead

Target
02.2020 - 10.2020

Boutique Manager

Swarovski
02.2015 - 08.2016

Boutique Manager

Bare Minerals
07.2013 - 12.2014

Store Manager

Bath & Body Works
06.2005 - 05.2022

Teller Manager/Banker

Charter One Bank
12.2000 - 05.2007

High School Diploma -

Whitmer High School

Licensed Facial Specialist - Facial Specialist

The Cassady Academy

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