Jacqueline McClelland-Brown
Public Administration
Moreno Valley,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving and process optimization to support team objectives.
Overview
37
37
years of professional experience
Work History
Eligibility Worker II
Transitional Assistance Department
12.2013 - Current
- Company Overview: Government Administration | Transitional Assistance Department/www.sbcounty.gov
- The key responsibilities of an eligibility worker II are to conduct interviews daily with clients and apply legal criteria to determine eligibility for different government assistance programs
- Process client cases, including data entry to ensure accuracy in determining eligibility while trouble shooting different issues when needed
- Review numerous documents such as tax returns, court documents, or employment paperwork submitted by clients that are necessary to processing their cases
- Answer all questions and explain qualification standards, polices, and procedures, assist in completing forms, and review for accuracy and completeness
- Attend meetings with colleagues, supervisors, and program directors to discuss implementation of new government policies and procedures, methods to increase office productivity, or procedures to better serve the public
- Review newly issued state and federal regulations to adjust programs and/or processes
- Government Administration | Transitional Assistance Department/www.sbcounty.gov
Correctional Officer
Youth Authority
01.1988 - 01.1996
- Oversaw individuals who had been arrested and were awaiting trial or who had been sentenced
- Received emergency calls and was responsible for determining the nature of the calls
- Supervised up to 150 inmates in a maximum-security environment maintaining 100% accountability
- Conducted prisoner roll calls, escorts and lock downs
- Monitored inmates’ daily activities and watching closely for unusual behavior, improper conduct or signs of possible conflict
- Performed periodic patrols of the entire correctional facility area to maintain order and prevent escapes searched cells, living quarters, visiting areas, recreational areas and buildings for contraband or unapproved items
Education
Master of public administration -
California State University San Bernardino
06.2020
BACHELOR OF BEHAVIORAL SCIENCE -
CAL POLY POMONA UNIVERSITY POMONA
06.1998
Skills
- Government relations
- Social services
- Resource information
- Applicant assessment
- Customer Service
- Policy interpretation
- Disability awareness
- Eligibility procedures
- Advocacy and counseling
- Teamwork and collaboration
- Immigration and Sponsorship Rules of Application
- Income verification
Volunteer Experience
Department of Behavior Health for community outreach initiatives.
Expanded network of partnerships with other outreach agencies and organizations in San Bernardino County
Mental Health Awareness and educational presentations
The events attracted diverse populations from various San Bernardino Communities and gained positive reviews from attendees and invited presenters alike
Organizing inclusion of community leaders, advocates, law enforcement and general community populations.
Timeline
Eligibility Worker II
Transitional Assistance Department
12.2013 - Current
Correctional Officer
Youth Authority
01.1988 - 01.1996
BACHELOR OF BEHAVIORAL SCIENCE -
CAL POLY POMONA UNIVERSITY POMONA
Master of public administration -
California State University San Bernardino
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