Jacqueline Mccrary
Union City,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
27
27
years of professional experience
Work History
Senior Operation Service Representative
Bank of America
09.1998 - 03.2025
- Upheld quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Audited customer account information to identify issues and develop solutions
- Processed documentation and troubleshot discrepancies to build client rapport
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Trained new employees on procedures and policies to maximize team performance
- Maintained productivity and quality standards at all times.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Improvement Skills Classes
Clayton State University
Morrow, GASkills
- Report Generation
- Report Creation
- Credit Card Payment Processing
- Payment acceptance
- Data entry
- Paperwork processing
- Problem resolution
- Research
Timeline
Senior Operation Service Representative
Bank of America
09.1998 - 03.2025
Improvement Skills Classes
Clayton State University