Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline McDonald

Monterey,CA

Summary

I have worked in the hospitality industry for nineteen years. I am an outgoing person who excels at accommodating guests’ needs and providing hospitable service. I am a cheerful, passionate, industrious worker, and am highly reliable and punctual; these traits, along with my strong organizational skills, allow me to adapt quickly to a new work environment. I am a diligent and amiable person who takes pride in succeeding at whatever task I attempt.

Overview

20
20
years of professional experience

Work History

Server

Ventana
Big Sur , CA
08.2019 - Current

I am required to know all ingredients in our dishes, and specialty cocktails. As a server we must also work large parties and banquets upon request. I am one of the few servers that also serves the Sip with a Sommelier dinners. I am responsible for calling shuttles for guests to get back to their rooms at the end of their dinner service.

Server

Nepenthe
Big Sur, CA
05.2015 - 11.2018

I am required to attend weekly wine meetings, that include guest speakers such as Kongsgaard, Cristal, Pisoni, Shared Notes, etc. Working in a world renowned destination requires me to be knowledgeable in Nepenthe's historical background. I maintain knowledge of current menu items, garnishes, ingredients and preparation methods. 

Server

Casanova
Carmel, CA
07.2014 - 12.2014
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations. Delivered exceptional, friendly and fast service. Regularly checked on guests to ensure satisfaction with each food course and beverages.

Restaurant Manager/ Banquet and Wedding Coordinator

Poppy Hills Golf Course
Pebble Beach, CA
03.2014 - 06.2014
My responsibilities included managing the front of the house at Porter’s Grill. I was in charge of scheduling weekly, placing alcohol and tobacco orders, invoices, BEO’s, etc. I was the contact and coordinator for all food and beverage events and banquets. I was responsible for putting together a mock wedding for the wedding package at Poppy Hills. I reached out and made excellent relationships with Chic Event Rentals, Parker Lasseau, Flourish Floral Design, Epiphany, Carol Olvia Photography, etc. I handled pricing and payments for weddings and banquets. I helped open this restaurant and started the wedding program.

Server

The Bench
Pebble Beach, CA
07.2012 - 12.2013
My responsibilities included providing excellent service for every guest every time. I was responsible for wine and cocktail knowledge, as well as great detailed knowledge of the food. The Bench works in a tip pool system, so being able to work as a team is mandatory. I was responsible for running drinks, food, bussing, and serving tables because we did not have bussers or food runners. We ran off of a front food line and a back food line so it was crucial to be aware of timing.

Server

Brophy's Tavern
Carmel, CA
05.2010 - 07.2011
My responsibilities included providing excellent customer service while maintaining a high-paced dining atmosphere, as well as completing side work for each shift. My bartending and product knowledge is outstanding. I strongly believe in teamwork and cooperation between coworkers.

Hostess, Food Runner, Busser, Barback

Monterey Plaza Hotel and Spa
Monterey, CA
12.2007 - 12.2009
As a hostess, I was responsible for seating guests and maintaining an even pace in multiple dining rooms; I also made reservations and handled the phones for two restaurants. As a food runner, I was in charge of expediting and delivering food promptly to tables. As a busser, my primary tasks were: exceeding guests’ expectations, refilling drinks, clearing plates, presenting dessert menus, etc. When the restaurant was busy, I took orders and waited on tables for servers as well. As a barback, I cleaned glasses and kept the bar organized and running efficiently, while also ensuring that guests were well accommodated.  

Front Line Team Member

Jamba Juica
Del Rey Oaks, CA
07.2005 - 11.2007
My responsibilities included taking orders, operating the cash register, making beverages, and continually cleaning and restocking throughout the store.

Education

Bachelor of Arts - Psychology

San Jose State University
2012

High School Diploma -

Salinas High
2007

Skills

  • Trained in liquor, wine and food service
  • In-depth food and wine knowledge
  • High-volume dining
  • Works well under pressure
  • Highly responsible and reliable
  • Point of Sale (POS) system operation
  • Extensive hospitality background
  • California Food Handlers card

Timeline

Server

Ventana
08.2019 - Current

Server

Nepenthe
05.2015 - 11.2018

Server

Casanova
07.2014 - 12.2014

Restaurant Manager/ Banquet and Wedding Coordinator

Poppy Hills Golf Course
03.2014 - 06.2014

Server

The Bench
07.2012 - 12.2013

Server

Brophy's Tavern
05.2010 - 07.2011

Hostess, Food Runner, Busser, Barback

Monterey Plaza Hotel and Spa
12.2007 - 12.2009

Front Line Team Member

Jamba Juica
07.2005 - 11.2007

Bachelor of Arts - Psychology

San Jose State University

High School Diploma -

Salinas High

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