Jacqueline McDowell
Grafton,WV
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1984
1984
years of post-secondary education
Work History
Fleet Maintenance Technician
State of Delaware Division of Motor Vehicles
Wilmington, DE
09.2021 - 10.2024
- Conducted preventative maintenance on a variety of motor vehicles.
- Completed paperwork accurately documenting repair work completed on each vehicle in the fleet.
- Tested batteries and charging systems on fleet vehicles to ensure proper operation.
- Ordered parts necessary to complete repairs on fleet vehicles when needed.
- Responded quickly to customer requests regarding any problems encountered with their leased fleets' cars.
- Cleaned interiors of fleet vehicles to ensure they were presentable for clientele use.
- Kept records of parts and equipment used in projects to update inventory.
Office Manager
Craigs Towing &Recovery
Newcastle, DE
04.2011 - 08.2019
- Managed daily office operations and maintained efficient workflow.
- Coordinated schedules and appointments for staff and clients.
- Oversaw inventory management and ordered supplies as needed.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer complaints or answered customers' questions.
Head Cashier
Tag Lumber company
Newcastle, DE
08.2009 - 06.2011
- Managed daily cash operations and ensured accurate register balances.
- Implemented efficient checkout processes to enhance customer flow during peak hours.
- Assisted customers with product inquiries and facilitated smooth transactions.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Processed payments promptly for customers to exceed productivity standards.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Oversaw the processing of large transactions and special orders, ensuring accuracy and customer satisfaction.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
Education
Sandy Creek Central High
Sandy Creek, NYSkills
- Preventative maintenance
- Parts ordering
- Equipment maintenance
- Effective communication
- Team collaboration
- Adaptability
- Battery testing
Timeline
Fleet Maintenance Technician
State of Delaware Division of Motor Vehicles
09.2021 - 10.2024
Office Manager
Craigs Towing &Recovery
04.2011 - 08.2019
Head Cashier
Tag Lumber company
08.2009 - 06.2011
Sandy Creek Central High