Jacqueline McFadden
San Antonio,TX
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Diligent Security professional with 22 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
21
21
years of professional experience
Work History
Security Officer
Allied Universal Security
01.2021 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Examined doors, windows and gates to verify security.
Detention Service Officer
Bexar County Sheriff's Office
01.2001 - 01.2021
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Booked new inmates into facility and processed inmates for release.
- Observed conduct and behavior of detainees to prevent disturbances and escapes.
- Transported inmates to and from court, medical appointments and other correctional facilities.
- Performed physical searches such as pat-downs and strip searches.
- Monitored door access and security cameras to provide safety and security of facility.
Front Desk Security Officer
Bexar County Sheriff's Office
01.2001 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
Northwest Vista College
San Antonio, TXSkills
- Community Events
- Background Checks
- System Inspection and Maintenance
- Credentialing Process
- Passenger Screening
- Crisis Situations
- Security Guard License
- Train Employees
- First Aid and CPR Certified
- Monitor CCTV
- Crisis Intervention Training
- Conflict De-Escalation
- Active Listening
- Prevention of Unauthorized Entry
- Firearms Expertise
- Criminal Law Knowledge
- Theft Prevention Training
- Preventing Incidents
- Safety and Security
- Security Screening
- Critical Thinking
- Drive Vehicles
- Report Generation
- Report Writing
Timeline
Security Officer
Allied Universal Security
01.2021 - 03.2022
Detention Service Officer
Bexar County Sheriff's Office
01.2001 - 01.2021
Front Desk Security Officer
Bexar County Sheriff's Office
01.2001 - 01.2021
High School Diploma -
Northwest Vista College
Similar Profiles
Elvia AguileraElvia Aguilera
Security Professional at Allied Universal Security/ Southwest SecuritySecurity Professional at Allied Universal Security/ Southwest Security
Christian HarrisChristian Harris
AIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal SecurityAIRPORT SECURITY AGENT at Inter-Con Security/Allied Universal Security
Arlincia RobinsonArlincia Robinson
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service
Melissa HowardMelissa Howard
Security Officer at Brosnan Security/ Allied Universal SecuritySecurity Officer at Brosnan Security/ Allied Universal Security
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks