Jacqueline Mckinney
Dayton
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 90% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Kettering Health Network
07.2016 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Providing excellent customer service by promptly answering patient inquiries.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
Registration Representative
Good Samaritan Hospital Medical Center
10.2013 - 08.2016
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments, and issued receipts.
- Coordinated with clinical departments to schedule appointments, confirm availability, and communicate any changes to patients.
- Determined appropriate appointment type and scheduled each in system.
- Enhanced patient registration experience by efficiently gathering and verifying required information.
- Organized, checked and submitted all related paperwork.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Assisted in processing patient payments via cash, checks and credit cards.
- Entered patient information into payment system accurately for billing purposes.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Updated patient contact information to support accurate electronic medical records.
- Upheld HIPAA regulations and standards for protecting patient information.
Cafeteria Team Leader
Good Samaritan Hospital Medical Center
07.2012 - 10.2013
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Promoted high standard's through personal example to help each member understand expected behaviors and standards.
- At the end of the shift, made sure the employees well stocked and cleaned the cafe, and counted money for the next shift
Cafeteria Worker
Good Samaritan Hospital Medical Center
08.2011 - 08.2012
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Worked as a cashier
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
Education
High School Diploma -
Colonel White HS
Dayton, Ohio06.1993
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
Timeline
Patient Access Representative
Kettering Health Network
07.2016 - Current
Registration Representative
Good Samaritan Hospital Medical Center
10.2013 - 08.2016
Cafeteria Team Leader
Good Samaritan Hospital Medical Center
07.2012 - 10.2013
Cafeteria Worker
Good Samaritan Hospital Medical Center
08.2011 - 08.2012
High School Diploma -
Colonel White HS