Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Jacqueline Mckoin

Bastrop,LA

Summary

Hardworking and passionate job seeker with strong organizational skills and strong work ethic, eager to secure a role in the medical and or dental field as a customer service representative. Solid team player with outgoing, positive demeanor and proven skills in establishing long lasting customer relationships. Excellent communication skills and empathetic nature enabled achievement of positive outcomes.

Overview

20
20
years of professional experience
1
1
Certification

Work History

CSR - Customer Service Representative

Midsouth Medical
05.2024 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.

Retail Sales Associate

Simmons Sporting Goods
01.2021 - 12.2023
  • Retail associate, stocking, shipping, customer service
  • I had many great connections with customers
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Greeted customers and provided outstanding customer service.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Performed cash, card, and check transactions to complete customer purchases.

Student, Intern

ACCELERATED DENTAL ASSISTING ACADEMY
10.2020 - 12.2020
  • DUTIES: Sterilization, X-rays, Impressions, Seating Patients, learned basic dental assisting skills
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Collaborated on group projects to complete professional deliverables.

Title Agent, Loan Closer

BYRD-MILLS TITLE COMPANY, LLC
11.2015 - 08.2019
  • DUTIES: I handled title researches from start to finish
  • I did loan closings as well
  • I took care of all bank reconciliations
  • Managed the title insurance premiums along with the end of the year audits
  • I prepared all end of the year 1099's

Office Manager, Title Agent, Loan Closer

SOUTH ARKANSAS TITLE, LLC
04.2005 - 11.2015
  • DUTIES: I did all office manager duties
  • Title researches from start to finish, along with the loan closings
  • I took care of all bank reconciliations
  • Managed the title insurance premiums along with the end of the year audits
  • I prepared all end of the year 1099's

Education

High School Diploma -

Ralls High School
Ralls, TX 79357
05-1998

Skills

  • Professional telephone demeanor
  • Critical thinking
  • Microsoft outlook
  • Relationship building
  • Computer proficiency
  • Documentation
  • Payment processing
  • Data entry
  • Scheduling
  • Microsoft Excel
  • POS systems expert
  • Account updating
  • Prioritization
  • Appointment scheduling
  • Follow-up skills
  • Filing
  • Customer focus
  • Goal oriented

Certification

  • Medical Billing and Coding Certificate- 05/2024-Texas Tech University
  • Dental Assisting Certification- 12/2020- Accelerated Dental Assisting Academy
  • Dental X-Ray Certification- 12/2020-Accelerated Dental Assisting Academy
  • Arkansas Notary Republic- Expires 07/2025
  • Title Insurance License-Arkansas Title Insurance Agent, previously

Interests

  • Horseback Riding
  • Crafting and DIY Projects
  • DIY and Home Improvement
  • Woodworking
  • I like working with my hands and fixing things
  • Gardening
  • Drawing and Painting

Timeline

CSR - Customer Service Representative

Midsouth Medical
05.2024 - Current

Retail Sales Associate

Simmons Sporting Goods
01.2021 - 12.2023

Student, Intern

ACCELERATED DENTAL ASSISTING ACADEMY
10.2020 - 12.2020

Title Agent, Loan Closer

BYRD-MILLS TITLE COMPANY, LLC
11.2015 - 08.2019

Office Manager, Title Agent, Loan Closer

SOUTH ARKANSAS TITLE, LLC
04.2005 - 11.2015

High School Diploma -

Ralls High School

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Jacqueline Mckoin