Jacqueline MCVADON
Phenix City,AL
Summary
Motivated public health specialist with a strong desire to secure a position with a reputable company or establishment. Dedicated to problem-solving and meeting the needs of a diverse community, while cultivating strong relationships. Renowned for maintaining composure, diplomacy, and a helpful demeanor. Possessing exceptional interpersonal skills, excelling in high-stress environments through meticulous attention to detail and organizational prowess. Trusted for an ethical approach, resourcefulness, and the ability to foster a positive and productive environment.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Mental Health Technician (Adolesent & Crisis Unit)
The Bradley Center at St. Francis Emory Healthcare
01.2024 - 05.2024
- Assist and escort patients' with activities of daily living, including movement to areas such as dining facility and visitation areas, as well as provide both physical and emotional support for patients' well-being.
- Observe, listen and chart patients' feelings, concerns and behavior. If needed, notify the RN of unusual or potentially dangerous occurrences.
- Provide both physical and emotional support for patients' well-being. Identify behaviors that required intervention and obtained assistance from qualified personnel to complete intervention.
- Support and report patients' needing medical care to relieve patients' mental health and promote positive outcomes.
- Ability to apply de-escalation and limit-setting techniques to promote patient cooperation.
- Maintain confidentiality of patient records.
Certified Breastfeeding Peer Counselor
Women, Infant and Children Program (WIC)- DPH
03.2022 - 05.2023
- Provide hands on and in person breastfeeding support and education to over 500 clients and their children in a high paced organization while maintaining accurate and thorough records
- Mentor breastfeeding mothers throughout their journey on the proper techniques of breastfeeding and how to build and maintain their milk supply for their infant/child
- Supply information and resources to help educate mothers on equipment provided to increase their success while breastfeeding; has resulted in 250 mothers breastfeeding for over 6 months
- Communicate with clients by addressing concerns / complications and answering questions pertaining to the breastfeeding process in both the virtual and in office setting
- Experienced peer counselor with over 1,000 hours assisting mothers in a clinical setting, tasked with keeping an active case load of over 60 clients.
Certified Clinical Medical Assistant
St. Francis Orthopedic Institute
03.2021 - 01.2022
- Delivered exceptional customer service to over 50 patients daily in a high paced and detailed-oriented environment, while coordinating care under nine different providers when needed
- Utilized great interpersonal skills by greeting patients, recording their medical history, and obtaining basic vital signs in preparation for an office visit or procedure
- Assisted physicians with in-office procedures and care by administering injections, applying wound dressings, aiding with hospital discharge, applying casts, and administrative actions
- Demonstrated logistic expertise by tracking, ordering, and monitoring all labs and pertinent information for surgical patients; resulted in 100% accuracy in lab results returned to the office
- Performed clerical skills in the front office by answering phones, filing records, preparing paperwork, and obtaining pre-authorization for surgeries / medications for over 2,000 patients
- Proficient in a variety of computer programs including Microsoft Office; required to access multiple electronic medical record systems in order to maintain accurate patient records.
Certified Medical Assistant
Queen's Islands Urgent Care
01.2020 - 06.2020
- Helped providers prepare and perform exams and minor surgeries, execute required labs, design treatment plans, educate patients, and schedule any necessary third-party imaging
- Acted as a team player in the office by assisting with answering phones, completing patient registration, aiding with patient check-in / check-out, and calling pharmacies for prescriptions
- Worked intimately with a variety of providers (RN, PA, NP and Physicians) and executed outstanding patient care for over 500 patients under their guidance and instruction
- Expert in clinical procedures within scope of practice; tasked with taking vitals, dressing wounds, splinting / casting, drawing labs, performing EKG's, and administering injections
- Ensured patient privacy at all times by working under the laws of HIPAA, safeguarding sensitive information while moving through a dynamic and demanding office setting.
Patient Care Unit Clerk, Labor and Delivery
Metroplex Adventist Hospital
05.2017 - 11.2017
- Proved outstanding flexibility and initiative by exceeding patient and physician expectations in responding to critical intercom announcements and answering phone call requirements
- Handled all required documentation for patient admission and used intake information to create, maintain, and close over 600 patient charts
- Professionally greeted the patients and their visitors when coming into the unit as their initial point of contact and directing them where to go or transferring calls telephonically to the appropriate room
- Performed administrative duties for the office; balanced multiple phone lines, managed patient records in the database systems, and executed electronic filing and bookkeeping
- Responsible for maintaining accurate supply inventory, anticipating supply shortages, placing and receiving orders, resulting in 100% balanced finances with no discrepancy.
Clinical Medical Assistant, Family Medicine Clinic
Metroplex Clinic Physicians
11.2016 - 05.2017
- Functioned as a health care advocate for patients, tasked with helping them navigate the health care system, deal with clinicians, and understand their conditions and treatment options
- Maintained cleanliness, sanitation, and maintenance of facility and equipment that met or exceeded outlined sterilization standards under the Food and Drug Administration
- Exercised communication skills by educating over 400 patients on their active diagnosis, medication requirements, necessary diet changes, and preventative health measures
- Performed and administered medical testing ordered by the provider (urinalysis, strep test, flu cultures, glucose testing, collecting blood specimens and laboratory testing)
- Experienced in ordering a variety of exams (i.e
- Imagery and lab work), as well as inputting referrals for specialty clinics and getting pre-authorization approvals from insurance companies.
Lead Clinical Medical Assistant, Obstetrics & Gynecology
Wellstone Health Partners
12.2014 - 11.2016
- Delivered exceptional customer service daily to over 60 patients in an up-tempo environment while maintaining a positive work environment with two specialty providers
- Resolved complaints accordingly and reported them if needed
- Managed scheduling requirements for the office; coordinated with 200 active patients and balanced the calendar to allow for referrals in a high paced and dynamic clinic setting
- Assisted physicians with in-office procedures such as IUD insertions/removals, colposcopies, loop electrosurgical excisions, endometrial biopsies, vulvar biopsies, and well woman exams
- Kept correct tracking records for ordered labs that allowed monitored results for all active obstetrical and gynecological patients
- Displayed teamwork with the front office by answering phones, completing and filing paperwork such as obtained pre-authorizations, and managing an electronic medical record.
Medical Assistant and Medical Scribe, ENT & Audiology
Wellstone Health Partners
06.2013 - 11.2014
- Accompanied physician during patient consultations to provide excellent patient care; assisted in inputting physical exam findings, laboratory tests results, medications, and imaging studies
- Displayed ability to multitask by supporting multiple specialty providers (audiologist and ENT) with clinical assistance during physical examinations, testing, and procedures
- Assisted with clerical support in administrative tasks including: scheduling, chart preparation, data entry, record keeping, safety procedures, referrals, and maintenance of all equipment
- Provided sound instruction to over 300 clients when orienting on the use and maintenance of appropriate listening and alerting devices (i.e., hearing aids, cochlear implants, etc.)
- Helped patients perform sound checks, minor repairs, and cleaning of hearing aids; ensured proper fitting when making 500 ear molds for both hearing aids and adolescent plugs
- Performed audiometric testing, such as pure tone air and bone conduction testing which included speech recognition, and speech threshold testing.
Medical Scribe, Emergency Room
Seton Medical Center
01.2012 - 06.2013
- Increased efficiency and productivity as the personal assistant to the attending provider; facilitated communication between multiple physicians and their medical teams
- Refined and improved transcription services provided to the client base and maintained a current record of patient labs, electrocardiography, and radiology reports
- Displayed true resiliency by maintaining composure during difficult, high stress interactions while maintaining prompt and organized responses appropriate to the situation
- Assisted during daily critical medical procedures executed by the emergency provider that were consistent with life or death conditions
- Showed initiative by checking the progress of labs, imaging or STAT requests, with other evaluation data to ensure accurate workup to help the physician make treatment decisions.
Education
Bachelor of Science - Human Services
Southern New Hampshire University
Rochester, NH06.2021
Associate of Arts -
Brevard Community College
Melbourne, FL05.2008
High School Diploma -
Plantation High School
Plantation, FL05.2005
Skills
- Compassion, Patience and Empathy
- CPR, BLS, and AED Certification
- Clinical Judgement
- Culturally Sensitive
- Interpersonal Skills
- Teamwork and Critical Thinking
- Strong Medical and Work Ethic
- Pediatric Training and Efficiency
- Complex Problem Solving
- Task Oriented with Great Attention to Detail
- High Proficiency in Microsoft Applications
- Active Listening and Communication Skills
- Management Support
- Patient-Focused Customer Service
- Interventional Planning
Certification
- Certified Clinical Medical Assistant with Phlebotomy and EKG Certification, MediTec, 2014-Present
- Certified Lactation Support and Educator, Maternity Wise International, 2021-Present
- Certified Grief and Trauma Counselor, American Institute of Health Professionals, Expected 2024
- Certified CPR, BLS & AED, American Heart Association, Cert. ID#235413570464
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mental Health Technician (Adolesent & Crisis Unit)
The Bradley Center at St. Francis Emory Healthcare
01.2024 - 05.2024
Certified Breastfeeding Peer Counselor
Women, Infant and Children Program (WIC)- DPH
03.2022 - 05.2023
Certified Clinical Medical Assistant
St. Francis Orthopedic Institute
03.2021 - 01.2022
Certified Medical Assistant
Queen's Islands Urgent Care
01.2020 - 06.2020
Patient Care Unit Clerk, Labor and Delivery
Metroplex Adventist Hospital
05.2017 - 11.2017
Clinical Medical Assistant, Family Medicine Clinic
Metroplex Clinic Physicians
11.2016 - 05.2017
Lead Clinical Medical Assistant, Obstetrics & Gynecology
Wellstone Health Partners
12.2014 - 11.2016
Medical Assistant and Medical Scribe, ENT & Audiology
Wellstone Health Partners
06.2013 - 11.2014
Medical Scribe, Emergency Room
Seton Medical Center
01.2012 - 06.2013
Bachelor of Science - Human Services
Southern New Hampshire University
Associate of Arts -
Brevard Community College
High School Diploma -
Plantation High School
- Certified Clinical Medical Assistant with Phlebotomy and EKG Certification, MediTec, 2014-Present
- Certified Lactation Support and Educator, Maternity Wise International, 2021-Present
- Certified Grief and Trauma Counselor, American Institute of Health Professionals, Expected 2024
- Certified CPR, BLS & AED, American Heart Association, Cert. ID#235413570464
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