Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Melancon

Humble,TX

Summary

Bring my experience to obtain a position with an organization in which my skills will be utilized in a field of growth and productivity with advancement opportunities looking to hire ambitious employees dedicated to maximizing the opportunity to meet each customer's need.

Overview

22
22
years of professional experience

Work History

Pretrial Officer

Harris County
09.2021 - Current
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Served as court liaison by attending court hearings and presenting reports and recommendations.
  • Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
  • Performed routine home inspections and drug tests for offenders on parole.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Substitute Teacher

New Caney ISD
08.2016 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.

FIELD SERVICE SUPERVISOR

United States Department Of Commerce
07.2019 - 11.2021
  • Monitored work performance and quality to maintain standards.
  • Led team of up to 20 service technicians in field activities.
  • Oversaw team of 20 professionals resolving safety, citizenry and analytical issues.
  • Facilitated communication between office personnel, subcontractors and customers.
  • Checked safety practices and integrity of PPE.

FAMILY DEVELOPMENT SPECIALIST

NEIGHBORHOOD CENTERS
06.2014 - 02.2016
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Completed home welfare checks to align with state and program guidelines.

Transport Driver

TRANSCOR AMERICA
12.2011 - 06.2014
  • Maintained high customer satisfaction by working quickly and accurately.
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Communicated with dispatch to convey delays and adjust delivery plans.
  • Updated daily logs and customer paperwork with relevant details.
  • Conducted efficient cargo transfers to maintain route schedules.

DETENTION OFFICER

Corecivic Inc.
08.2004 - 12.2011
  • Wrote daily reports and maintained logs of inmate activities and behaviors.
  • Attended to feeding, housing and physical well-being of inmates.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Regularly conducted security and sanitation checks.
  • Transported prisoners throughout facility and off-site to medical appointments and court appearances.
  • Processed inmates by taking photographs and fingerprints.
  • Maintained security and welfare of prisoners in 54-inmate detention facility.

Education

Bachelor of Science - Criminal Justice

Sam Houston State University
Huntsville, TX
12.2008

Skills

  • Community Mental Health Programs
  • Client Supervision
  • Investigative Interviews
  • Professional Relationships
  • Inmate Interviews
  • Compliance Monitoring
  • Positive Reinforcement Strategies
  • Materials Distribution
  • Understanding of Content
  • Assigning and Grading Work
  • Infection Prevention and Control
  • Customer Service
  • Time Management
  • Customer Needs Assessments
  • Equipment Dismantling
  • Issue Escalation
  • MS Office
  • Family Recruitment
  • Community Integration
  • Educational Programs
  • Life Skills Counseling
  • Family Advocacy
  • Performing Needs Assessments
  • Map Reading
  • Time, Mileage and Fuel Tracking
  • Dependable and Trustworthy
  • Customer Relationships
  • Commercial Drivers License (CDL)
  • DOT Requirements
  • Material Handling Equipment
  • First Aid Certification
  • Behavior Control
  • Facility Inspections
  • Critical Thinking
  • Booking Procedures
  • Crisis Intervention
  • Rule Enforcement

Timeline

Pretrial Officer

Harris County
09.2021 - Current

FIELD SERVICE SUPERVISOR

United States Department Of Commerce
07.2019 - 11.2021

Substitute Teacher

New Caney ISD
08.2016 - Current

FAMILY DEVELOPMENT SPECIALIST

NEIGHBORHOOD CENTERS
06.2014 - 02.2016

Transport Driver

TRANSCOR AMERICA
12.2011 - 06.2014

DETENTION OFFICER

Corecivic Inc.
08.2004 - 12.2011

Bachelor of Science - Criminal Justice

Sam Houston State University

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Jacqueline Melancon