Jacqueline Canales
Surprise,AZ
Summary
Accomplished professional with a proven track record at JPMorgan Chase, adept in customer service and complex problem-solving. Excelled in roles requiring professionalism, courtesy, and leadership, significantly enhancing client satisfaction and operational efficiency. Skilled in managing high-volume transactions and fostering strong relationships, demonstrating exceptional communication and time management abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bank Teller
JPMorgan Chase
04.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Caregiver
Ideal Care
09.2020 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities, enforced rules to teach manners and maintain safe environment.
Front Desk Receptionist
SimonMed Imaging
06.2021 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
COVID-19 Screener
GS Labs, LLC
02.2021 - 06.2021
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Increased overall patient satisfaction through exceptional customer service during the screening process, addressing questions or concerns promptly.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
Education
High School Diploma -
Raymond S. Kellis
Glendale, AZ05.2020
Skills
- Professionalism and Courtesy
- Customer Service and Communication Skills
- Team Leadership
- Complex Problem-Solving
- Time Management
Certification
- BLS Provider Heartsaver
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
JPMorgan Chase
04.2022 - Current
Front Desk Receptionist
SimonMed Imaging
06.2021 - 04.2022
COVID-19 Screener
GS Labs, LLC
02.2021 - 06.2021
Caregiver
Ideal Care
09.2020 - Current
High School Diploma -
Raymond S. Kellis