Jacqueline Canales
Surprise,AZ
Summary
Accomplished professional with a proven track record at JPMorgan Chase, adept in customer service and complex problem-solving. Excelled in roles requiring professionalism, courtesy, and leadership, significantly enhancing client satisfaction and operational efficiency. Skilled in managing high-volume transactions and fostering strong relationships, demonstrating exceptional communication and time management abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bank Teller
JPMorgan Chase
Glendale, AZ
04.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Caregiver
Ideal Care
Phoenix, AZ
09.2020 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities, enforced rules to teach manners and maintain safe environment.
Front Desk Receptionist
SimonMed Imaging
Peoria, AZ
06.2021 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
COVID-19 Screener
GS Labs, LLC
Glendale, AZ
02.2021 - 06.2021
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Increased overall patient satisfaction through exceptional customer service during the screening process, addressing questions or concerns promptly.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
Education
High School Diploma -
Raymond S. Kellis
Glendale, AZ05.2020
Skills
- Professionalism and Courtesy
- Customer Service and Communication Skills
- Team Leadership
- Complex Problem-Solving
- Time Management
Certification
- BLS Provider Heartsaver
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
JPMorgan Chase
04.2022 - Current
Front Desk Receptionist
SimonMed Imaging
06.2021 - 04.2022
COVID-19 Screener
GS Labs, LLC
02.2021 - 06.2021
Caregiver
Ideal Care
09.2020 - Current
High School Diploma -
Raymond S. Kellis