Jacqueline Mercado
West Hills,CA
Summary
Dedicated Biology Major, currently studying at Moorpark College seeking to transfer to a University to continue pursuing my goal of becoming a Doctor. Seeking to receive both Bachelor and Masters degree to graduate onto Med school. Motivated individual with strong work ethic and working independently, fast learning abilities. Strong organizational, communication, analytical skills with experience in improving processes and a commitment to succeed.
Overview
4
4
years of professional experience
Work History
Human Resources
Paradigm Health Managment L.L.C.
06.2023 - Current
- Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
- Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Streamlined recruitment processes for increased efficiency in hiring top talent.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Increased employee engagement with open communication channels and regular feedback opportunities.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated professional development programs that resulted in enhanced employee skills, boosting internal promotions.
Patient Care Coordinator
Horizon View Hospice
11.2022 - 06.2023
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Increased efficiency in multi-disciplinary meetings by preparing agendas, taking minutes, and distributing follow-up action items.
Assistant Store Manager
Crate And Barrel
06.2022 - 09.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Created and maintained safe and secure work environments for employees.
Cashier Team Lead
Target
06.2020 - 01.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Communicated with customers and team members to solve problems.
- Developed strong relationships with repeat customers through friendly service interactions.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Associate of Science - Biology
Moorpark College
Moorpark, CA06.2024
High School Diploma -
El Camino Real Charter High School
Woodland Hills, CA06.2020
Skills
- Organizational Development
- Insurance Verification
- Database Coordination
- Articulate Communication
- Patient Relations
- Patient Education
- Relationship Building
- Goal Setting
- Customer Service
- Critical Thinking Skills
- Multitasking Abilities
- Critical Thinking
Affiliations
- Language Acquisition
- Learning an Instrument
Languages
Spanish
Native or Bilingual
American Sign Language
Professional Working
Software
Microsoft Office
Google Drive
Spredsheets
Powerpoint
Timeline
Human Resources
Paradigm Health Managment L.L.C.
06.2023 - Current
Patient Care Coordinator
Horizon View Hospice
11.2022 - 06.2023
Assistant Store Manager
Crate And Barrel
06.2022 - 09.2022
Cashier Team Lead
Target
06.2020 - 01.2022
Associate of Science - Biology
Moorpark College
High School Diploma -
El Camino Real Charter High School
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