JACQUELINE MERCADO
Brandon,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
17
17
years of professional experience
Work History
People and Culture Coordinator
Harper Limbach
Tampa, Fl
07.2022 - Current
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Provided essential support to address individual HR needs of employees.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Processed payroll accurately ensuring all employees were paid on time.
- Organized company events including holiday parties, team building activities .
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Onboarded new employees in time reporting and payroll systems.
- Assisted with auditing processes related to payroll.
- Tracked employee vacation, personal and sick leave earnings and use.
OPERATIONS MANAGER
Mera Trucking
Brandon, FL
01.2017 - 07.2022
Sales Support
Commercial Design Services Inc
Tampa, FL
03.2016 - 01.2017
Office Manager
MERA TIRES AND AUTO CENTER
ELIZABETH, NJ
05.2010 - 03.2016
Accounts Payable
INTERCITY TIRE
ELIZABETH, NJ
09.2007 - 05.2010
Education
High School Diploma - THEATER
Arts High School
07.2001
Skills
- Payroll Processing
- Customer Service
- Office Management
- Data Entry
- Administrative Support
- Travel Coordination
- Human Resources
- Office Administration
- Senior leadership support
- Event Coordination
- Account Reconciliation
- Meeting planning
Additional Information
- Notary Public
- Real Estate License
Languages
Spanish, conversational
Timeline
People and Culture Coordinator
Harper Limbach
07.2022 - Current
OPERATIONS MANAGER
Mera Trucking
01.2017 - 07.2022
Sales Support
Commercial Design Services Inc
03.2016 - 01.2017
Office Manager
MERA TIRES AND AUTO CENTER
05.2010 - 03.2016
Accounts Payable
INTERCITY TIRE
09.2007 - 05.2010
High School Diploma - THEATER
Arts High School