Jacqueline Michel
Hartford,CT
Summary
Dedicated Health Aide with a track record of improving patient satisfaction at Connecticut Senior Homecare, adept in vital signs documentation and providing emotional support. Leveraged active listening and organizational skills to streamline processes, enhancing patient care and comfort. Achieved notable efficiency in patient monitoring and support, fostering positive relationships and trust.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Health Aide
Connecticut Senior Homecare
09.2023 - 11.2024
- Improved patient comfort by providing attentive and compassionate care.
- Monitored vital signs and reported changes in condition to medical staff, ensuring timely interventions.
- Recorded patient information in patient journals and notified nursing supervisors of changing or unusual conditions.
- Streamlined documentation processes, maintaining accurate records of patient progress and interventions.
- Transported and accompanied patient to doctor visits or hospital.
- Maintained home care records, changes in doctor's orders, diet or personal living activities.
- Observed and reported on patient conditions and changes.
- Increased patient satisfaction with personalized attention to individual needs and preferences.
- Assisted patient by providing personal services such as bathing, dressing and grooming.
- Provided emotional support during difficult times, fostering trust and positive relationships with patients.
- Purchased, prepared, and served food for patients and other members of family by following special prescribed diets.
- Performed housekeeping tasks for a clean living environment conducive to healing.
- Provided companionship and basic emotional or psychological support and engaged patient through conversation, games, and other forms of entertainment.
Office Clerk Assistant
Department of Developmental Disabilities
07.2021 - 09.2022
- Assisted in the onboarding process of new employees by preparing orientation materials and providing support with paperwork completion.
- Excellent communication skills, both verbal and written.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues professionally over phone or email communication channels.
- Met challenging quotas for productivity and accuracy of work.
- Maintained a professional atmosphere in the office by greeting visitors courteously, directing them to appropriate staff members, and managing incoming phone calls efficiently.
- Pulled documentation and organized files for review.
- Enhanced team productivity by providing administrative support, including scheduling meetings, preparing agendas, and taking meeting minutes.
- Supported department managers with daily operational tasks, contributing to a well-managed work environment.
- Ensured accuracy of company records through diligent maintenance of both paper and electronic filing systems.
- Expedited document processing times by efficiently managing incoming correspondence, sorting mail, and routing documents to appropriate recipients.
- Developed strong working relationships with colleagues across departments through collaboration on various projects.
- Maintained up-to-date employee files by regularly updating contact information, performance evaluations, and other relevant documentation as needed.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Contributed to a positive work atmosphere by maintaining a clean and organized workspace for all employees to enjoy.
Education
No Degree - Business Administration
Post University
Waterbury, CT05-2026
Skills
- Oral care assistance
- Vital signs documentation
- Daily living assistance
- Bathing assistance
- Grooming assistance
- Personal hygiene assistance
- Patient monitoring
- Dressing assistance
- Basic housekeeping
- Meal preparation
- Emotional support
- Nutrition support
- Laundry management
Certification
- [Area of certification]
Timeline
Health Aide
Connecticut Senior Homecare
09.2023 - 11.2024
Office Clerk Assistant
Department of Developmental Disabilities
07.2021 - 09.2022
No Degree - Business Administration
Post University