Jacqueline Miller
Kaysville,UT
Summary
Results-oriented Softlines sales supervisor talented at creating positive, team-oriented work environment by motivating and inspiring associates. Dedicated to implementing and developing sales strategies to expand sales opportunities. Exceptional communication, organizational and leadership skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Kohls
Layton, UT
02.2021 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Checked store merchandise regularly for proper display and replenishment.
- Promoted exceptional customer service by engaging clients on sales floor.
- Corrected SKU issues and pricing discrepancies to increase accuracy of end-of-shift register drawer counts.
- Trained team members in successful strategies to meet operational and sales targets.
- Met with management and executives to provide insights into sales operations and make strategy recommendations.
- Arranged items in favorable positions and areas of store for optimal sales.
- Oversaw frequent store recoveries to keep sales floor organized and presentable.
- Built and maintained rapport with store personnel to effectively meet company and client objectives.
- Managed daily sales floor operations to improve customer loyalty and strengthen brand.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Sales Associate
Kohls
Layton, UT
10.2020 - 02.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Excelled at selling credit card applications as well as rewards programs.
Business Owner
Turf N Zion
Kaysville, UT
07.2014 - 09.2020
- Handled all incoming business and client requests for information.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
- Ability to problem solve in high stress situations
- Solved problems timely and effectively, ensuring customer satisfaction.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Caregiver
Aging And Independent Services
San Diego, CA
11.2012 - 05.2014
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Shopped for groceries regularly in order to keep house stocked with necessities
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
- Remained alert to problems or health issues of clients and competently responded
- Recognized and reported abnormalities and/or changes in patients' health status to case manager
- Monitored progress and documented any patient health status changes, keeping healthcare team updated
- Analyzed overall client performance and recommended adjustments to care plan goals
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Scheduled and accompanied clients to medical appointments
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Planned, prepared and served meals and snacks according to prescribed diets
- Developed rapport to create safe and trusting environment for care
- Ran errands for customers, including shopping, and picking up other necessities
- Determined specific needs and provided most appropriate level of services to ensure well-being
Jr Counselor
Josephine County Community Justice
Grants Pass, OR
03.2010 - 08.2012
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
- Managed caseload of patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Care Provider
Oregon Department Of Human Services
Grants Pass, OR
05.2009 - 01.2010
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Promoted social, emotional and physical health through diverse activities.
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Ran errands for customers, including shopping, and picking up other necessities.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Scheduled and accompanied clients to medical appointments.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Remained alert to problems or health issues of clients and competently responded.
Intern/ Jr Counselor
South Bay Women's Recovery Center
San Diego, CA
06.2007 - 12.2008
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Facilitated group and individual therapy in outpatient setting.
- Developed individual treatment goals based on history and diagnosis.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Collected urine samples to test for substance use.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Encouraged good habits and modeled practical problem-solving for staff and clients.
- Assisted clients with life skills, including personal hygiene, eating and making good choices.
- Investigated and resolved customer complaints to foster satisfaction.
- Received incoming calls and messages and addressed or triaged phone requests.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Personal Assistant/Trade Show Model
Symbolic Motor Car Company
San Diego, CA
01.2000 - 03.2007
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Picked up and dropped off clients at airport.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
Education
Certified in Addiction Counseling - Addiction Counseling
California Association of Alcohol Recovery
San Diego, CA09.2008
High School Diploma -
Mission Bay High School
San Diego, CA08.1994
Skills
- Promotions and specials
- Training and mentoring
- Team Building
- Goals and performance
- Relationship building and management
- Product and service sales
- Sales expertise
- Staff Management
- Operations
- Store presentation
- Merchandising operations
- Staff Training
- Delegation skills
Certification
SART Certified
Timeline
Sales Supervisor
Kohls
02.2021 - Current
Sales Associate
Kohls
10.2020 - 02.2021
Business Owner
Turf N Zion
07.2014 - 09.2020
Caregiver
Aging And Independent Services
11.2012 - 05.2014
Jr Counselor
Josephine County Community Justice
03.2010 - 08.2012
Care Provider
Oregon Department Of Human Services
05.2009 - 01.2010
Intern/ Jr Counselor
South Bay Women's Recovery Center
06.2007 - 12.2008
Personal Assistant/Trade Show Model
Symbolic Motor Car Company
01.2000 - 03.2007
Certified in Addiction Counseling - Addiction Counseling
California Association of Alcohol Recovery
High School Diploma -
Mission Bay High School