Jacqueline Mills

Office Cleaner

01.2007 - Current

Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.

Subsitute Teacher

09.2018 - 06.2022

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

Front End Head Cashier

Lowes Home Improvment

02.2012 - 02.2019

Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Oversaw cashier operations, bookkeeping, and security.
Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Maintained strong customer relations and effective customer service standards.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
Evaluated employee performance and made recommendations for improvements.
Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Coached employees through day-to-day work and complex problems.
Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Helped customers complete purchases, locate items, and join reward programs.
Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Educated employees on register use, merchandising, and customer service.
Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Assisted customers by answering questions and fulfilling requests.
Monitored self-checkout systems and provided help in resolving complex problems.
Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Led cashiers and associates in providing thoughtful customer service.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Processed both cash and card purchases and returns.
Streamlined the checkout process for improved customer experience and reduced wait times.
Resolved escalated customer disputes with special actions such as discounts.
Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
Facilitated and logged store opening, closing, and shift changes.
Alleviated customer service needs with policy-appropriate solutions.
Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
Mentored new team members on sales software system operation.
Set and updated employee schedules to fulfill gaps based on expected customer demands.
Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
Contributed to store promotions by informing customers of available discounts or special offers at checkout.
Maintained and updated security protocols for front desk operations.
Managed staffing levels to provide optimal support for cash register operations.
Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
Helped management develop employee improvement plans and motivate team members to continually improve.
Maintained stock to meet expected customer demand.

Classifier Operator

Baltimore Tinplate

03.1982 - 01.1989

Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Provided on-the-job training to newly hired workers and team members.
Maintained knowledge of industry policies and procedures to set up and operate equipment safely.

Summary

Overview

Work History

Office Cleaner

Subsitute Teacher

Front End Head Cashier

Classifier Operator

Education

High School Diploma -

Skills

Timeline

Subsitute Teacher

Front End Head Cashier

Office Cleaner

Classifier Operator

High School Diploma -

Similar Profiles

Cathy Mih TaylorCathy Mih Taylor

Ella GoreElla Gore

KOMAL MOREKOMAL MORE

Jethin EddulaJethin Eddula

Brett FinchamBrett Fincham