Jacqueline Mills
Mason,OH
Summary
Proven track record in enhancing financial operations and inventory accuracy at Cengage, leveraging strong analytical skills and workflow management. Expert in legal research and policy knowledge, significantly reducing discrepancies and improving vendor relations. Demonstrates exceptional negotiation and case analysis abilities, fostering continuous improvement and stakeholder satisfaction. Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering years of experience and willingness to take on any challenge.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Grievance Appeals Specialist
The Business Backer
12.2016 - 08.2018
- Resolved escalated cases promptly and effectively, demonstrating strong negotiation skills when liaising with stakeholders.
- Streamlined communication channels among departments, leading to faster case resolutions and improved interdepartmental collaboration.
- Improved customer satisfaction rates by providing timely and empathetic responses to appeals inquiries.
- Provided training and mentorship to new team members, fostering collaborative work environment focused on continuous improvement.
- Leveraged advanced analytical abilities when evaluating evidence presented in appeal cases, rendering unbiased judgments aligned with organizational policies.
- Promoted a culture of continuous learning and development within the Grievance Appeals team, encouraging skill growth and knowledge sharing.
- Maintained compliance with regulatory requirements by staying current on industry standards and guidelines.
- Verified client information by analyzing existing evidence on file.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Assistant Underwriter
The Business Backer
09.2015 - 11.2016
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Verified data integrity and accuracy.
- Developing comprehensive risk profiles of small business owners on financial and credit information gather from a variety of sources (credit reports).
- Time management, credit reporting, financial analysis, credit analysis, computer literacy, bank secrecy act.
Royalty Analyst
Cengage
01.2011 - 05.2015
- Monitored contract compliance by conducting regular audits of licensing agreements and royalty reports.
- Maintained confidentiality of sensitive financial information, adhering to strict security protocols within the organization.
- Contributed to the development of company-wide policies and procedures related to royalty administration, ensuring compliance with industry standards and best practices.
- Reduced discrepancies in royalty calculations through meticulous data validation and cross-referencing tasks.
- Ensured timely payments to licensors by maintaining an organized and efficient payment tracking system.
- Resolved disputes between licensors and licensees by providing thorough research and mediation support as needed.
- Collaborated with accounting teams to ensure accurate financial reporting related to royalties and licensing transactions.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
Reprint Buyer
Cengage Learning
07.2006 - 01.2011
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
- Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.
- Developed and improved account relationships.
- Improved inventory accuracy and control by implementing new barcoding system, reducing discrepancies and improving audit results.
- Facilitated introduction of sustainable sourcing practices, contributing to company's corporate social responsibility goals.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Managed and maintained purchase orders and invoices.
- Evaluated product quality and vendor performance to maintain quality standards.
Cost Accounting Inventory Specialist
Thomson Learing
09.2001 - 07.2006
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Developed and maintained positive relationships with vendors, ensuring reliable supply and favorable terms.
- Compared shipping orders and invoices against contents received to verify accuracy.
- All functions were on the business side of Thomson Learning and not in warehouse functions. Much communication was required between myself and warehouse workers also involving 1st and reprint buyers.
Senior Accounts Payable Specialist
Thomson Learning
07.2000 - 09.2001
- Conducted thorough analysis of aged payables reports to identify potential issues and recommend corrective actions to management.
- Streamlined accounts payable processes by implementing automated invoice processing and payment systems.
- Communicated with vendors to resolve discrepancies impeding payments.
- Enhanced vendor relationships through timely communication and effective resolution of discrepancies in billing statements.
- Reviewed and submitted purchase orders for equipment, supplies and professional services.
- Managed a high volume of invoices, ensuring accurate coding and prompt approval from relevant departments.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Matched purchase orders with invoices and recorded necessary information.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Entered figures using 10-key calculator to compute data quickly.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Education
Some College (No Degree) - Education
Eastern Kentucky University
Richmond, KY 08.1995 - 05.1998
State And Nationally Certified Phlebotomist - Phlebotomy
Phlebotomy Training Specialists
Blue Ash, OH12.2023
Skills
- Legal Research
- Case analysis
- Policy Knowledge
- Workflow Management
- Customer Service
- Empathy backed with knowledge and experience
Timeline
Grievance Appeals Specialist
The Business Backer
12.2016 - 08.2018
Assistant Underwriter
The Business Backer
09.2015 - 11.2016
Royalty Analyst
Cengage
01.2011 - 05.2015
Reprint Buyer
Cengage Learning
07.2006 - 01.2011
Cost Accounting Inventory Specialist
Thomson Learing
09.2001 - 07.2006
Senior Accounts Payable Specialist
Thomson Learning
07.2000 - 09.2001
Some College (No Degree) - Education
Eastern Kentucky University
08.1995 - 05.1998
State And Nationally Certified Phlebotomist - Phlebotomy
Phlebotomy Training Specialists
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