Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Minelli

Bronx

Summary

Dedicated and reliable individual with a proven track record of success as both a hospital secretary and phone operator. Possessing strong organizational, communication, and multitasking abilities to effectively manage administrative duties, patient inquiries, and telephone communications. Committed to providing a positive and professional experience for patients, visitors, and staff.

Overview

8
8
years of professional experience

Work History

Console Operator, Unit Secretary

Calvary Hospital
BX
12.2021 - Current
  • Overseeing the hospital's phone switchboard, answering incoming and outgoing calls, and connecting callers with the correct departments or individuals.
  • The clerical responsibilities included keeping accurate and organized patient medical records, which include data entry into the hospital's computer system, scanning, and filing.
  • Responding to inquiries from families and medical professionals about the patient's status and other relevant information.
  • Maintained HIPAA compliance to protect patient confidentiality at all times.
  • Greeted visitors, assisted by answering general questions, and directed them to the appropriate office.
  • Excellent computer abilities to create and carry out efficient solutions

Front Desk Receptionist

Eye Care Unlimited
BX
05.2017 - 05.2019
  • Managed incoming business communications, redirecting calls to appropriate staff members.
  • Assisted with scheduling appointments for clients and visitors.
  • Completed insurance claim paperwork accurately and promptly.
  • Updated charts with the latest information, test results, and diagnoses.

Education

Bachelor of Arts - Media Communications Studies

Lehman College of The City University of New York
The Bronx
06.2023

High School Diploma -

Cardinal Spellman High School
06.2017

Skills

  • Administrative support
  • Communication skills
  • Detail oriented
  • Incoming call management
  • Medical charting
  • Insurance verification
  • Team collaboration
  • Time management

Timeline

Console Operator, Unit Secretary

Calvary Hospital
12.2021 - Current

Front Desk Receptionist

Eye Care Unlimited
05.2017 - 05.2019

Bachelor of Arts - Media Communications Studies

Lehman College of The City University of New York

High School Diploma -

Cardinal Spellman High School

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Jacqueline Minelli