Jacqueline Miranda
Lubbock,TX
Summary
Dynamic hospitality professional with extensive experience at Las Brisas Steakhouse, excelling in exceptional customer service and relationship building. Proven ability to enhance guest satisfaction through personalized service and effective communication. Skilled in event support and upselling, consistently fostering loyalty and repeat business while maintaining high standards of service.
Professional hospitality specialist prepared for top-tier service roles. Skilled in delivering exceptional guest experiences with strong emphasis on teamwork and adaptability. Known for reliability, attention to detail, and passion for creating memorable dining experiences. Proficient in high-pressure environments, showcasing excellent communication, problem-solving, and multitasking abilities.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Fine Dining Server
Las Brisas Steakhouse
03.2020 - Current
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
- Facilitated smooth dining experience during peak hours by efficiently managing multiple tables and guest requests.
- Resolved guest complaints with empathy and professionalism, restoring guest satisfaction and loyalty.
- Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
- Maintained cleanliness and organization of server station and dining area, adhering to health and safety standards.
- Ensured accurate billing and efficient payment processing, maintaining restaurant's reputation for reliability.
- Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
- Coordinated with event planners on special occasions to ensure seamless service for large groups and parties.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server, Host
Standard Diner
08.2016 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
Manager
McDonalds
05.2013 - 05.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Biology
University of New Mexico
Albuquerque, NMHigh School Diploma -
Clovis High School
Clovis, NM05-2016
Skills
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Event service
- Foreign language skills
- Event support
- Relationship building
- Sales expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fine Dining Server
Las Brisas Steakhouse
03.2020 - Current
Server, Host
Standard Diner
08.2016 - 04.2019
Manager
McDonalds
05.2013 - 05.2016
No Degree - Biology
University of New Mexico
High School Diploma -
Clovis High School
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