Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jacqueline Mitchell

Mobile,AL

Summary

Accomplished Case Manager with a proven track record at Wellstone Behavioral Health, adept in Care Coordination and Crisis Intervention. Spearheaded community outreach initiatives and improved program outcomes through strategic planning and evidence-based interventions. Skilled in fostering patient support and advocacy, demonstrating exceptional resource management and patient care achievements. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Knowledgeable Case Manager experienced in coordinating care for patients/ individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Knowledgeable Case Manager experienced in coordinating care for patients/ individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.

Overview

27
27
years of professional experience

Work History

Case Manager

Alta Pointe Health Systems
03.2016 - Current
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Liaised with social worker to expedite financial assistance not covered by insurance.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with local organizations to expand access to social and community services.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Implemented strategies to increase public awareness of social and community service programs.

Case Manager Specialist

Wellstone Behavioral Health
04.1997 - 03.2016
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Liaised with social worker to expedite financial assistance not covered by insurance.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Participated in community events to promote services and engage with public.
  • Spearheaded fundraising efforts to support social and community service initiatives.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Provided leadership, guidance and support to staff members.
  • Analyzed trends and data to inform decision-making and program development.
  • Researched best practices and developed strategies to improve program outcomes.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Assessed community needs and identified resources for social and community service programs.

Education

Bachelor of Science -

Alabama A & M University
Normal, AL
12.2014

Skills

  • Care Coordination
  • Records Management
  • Regulatory Compliance
  • Individualized counseling
  • Discharge Planning
  • Utilization review
  • Community Outreach
  • Family Education
  • Patient support
  • Referral Coordination
  • Client Advocacy
  • Case Management
  • Health History Documentation
  • Case Planning
  • Resource Identification
  • Social Work
  • Case Management Tracking
  • Documentation proficiency
  • Patient Management
  • Medical Records Management
  • Utilization Management
  • Case Documentation
  • Crisis Intervention
  • Community Resources
  • Resource Management

Additional Information

References


Jonna Sanders

251-623-5817


Pamela Wilson

256-604-9664


Myra Freelon

256-797-4282


Shayla Craig

334-413-2499

Timeline

Case Manager

Alta Pointe Health Systems
03.2016 - Current

Case Manager Specialist

Wellstone Behavioral Health
04.1997 - 03.2016

Bachelor of Science -

Alabama A & M University

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Jacqueline Mitchell